{"id":60653,"date":"2023-02-16T09:00:19","date_gmt":"2023-02-16T09:00:19","guid":{"rendered":"https:\/\/noniussolutions.com\/?p=60653"},"modified":"2026-01-19T14:58:21","modified_gmt":"2026-01-19T14:58:21","slug":"nuevo-portal-de-clientes-de-nonius-seguimiento-de-tickets-y-feedback","status":"publish","type":"post","link":"https:\/\/noniussolutions.com\/es\/2023\/02\/16\/nuevo-portal-de-clientes-de-nonius-seguimiento-de-tickets-y-feedback\/","title":{"rendered":"Nuevo portal de clientes de Nonius: Seguimiento de tickets y feedback"},"content":{"rendered":"[vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb top_padding=\u00bb4%\u00bb top_margin=\u00bb-5%\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb advanced_gradient_angle=\u00bb0&#8243; 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width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb gradient_type=\u00bbdefault\u00bb][vc_column_text css=\u00bb.vc_custom_1676478678032{padding-top: 20px !important;padding-bottom: 10px !important;}\u00bb]\n<h5><span style=\"color: #1e83ec;\"><b>Estamos lanzando un nuevo portal para dar a nuestros clientes un acceso f\u00e1cil y en tiempo real al estado de las solicitudes de asistencia y facilitarles sus comentarios.<\/b><\/span><\/h5>\n[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1676478735668{padding-top: 20px !important;}\u00bb]<span style=\"font-weight: 400;\">En un esfuerzo continuo por mejorar nuestro departamento de atenci\u00f3n al cliente e invertir en herramientas de soporte t\u00e9cnico, Nonius se enorgullece de anunciar el lanzamiento de nuestro Portal del Cliente. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">La interfaz basada en web permite a los clientes crear, acceder y gestionar sus solicitudes de asistencia, ver el estado de sus tickets y comunicarse con el equipo de asistencia. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">El portal proporciona el estado en tiempo real aumentando a\u00fan m\u00e1s la transparencia de nuestros tiempos de servicio, lo que nos permite ofrecer una mayor eficiencia de soporte y colaboraci\u00f3n en equipo.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb top_padding=\u00bb3%\u00bb bottom_padding=\u00bb3%\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbcenter\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb advanced_gradient_angle=\u00bb0&#8243; 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background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb advanced_gradient_angle=\u00bb0&#8243; gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/2&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb gradient_type=\u00bbdefault\u00bb column_padding_type=\u00bbdefault\u00bb][vc_custom_heading text=\u00bbCrear un ticket\u00bb font_container=\u00bbtag:h4|text_align:left|color:%23000000&#8243; use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1676481110800{padding-top: 15px !important;padding-bottom: 15px !important;border-radius: 10px !important;}\u00bb][vc_column_text]<span style=\"font-weight: 400;\">Puede utilizar la llamada o el correo electr\u00f3nico como de costumbre, pero ahora tambi\u00e9n se puede utilizar el portal para crear tickets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cree f\u00e1cilmente un ticket en el portal del cliente, donde puede tener uno o varios hoteles asociados a su cuenta. En la p\u00e1gina de env\u00edo del ticket, introduzca informaci\u00f3n como el asunto, el producto relacionado con la incidencia y la prioridad. Si es necesario, tambi\u00e9n puede adjuntar un archivo al mismo. 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Las valoraciones en tiempo real conforman nuestro \u00edndice de Felicidad del Cliente, que nos permite hacer un seguimiento de las malas cr\u00edticas con el fin de seguir mejorando nuestro servicio. <\/span>[\/vc_column_text][\/vc_column][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb top_margin=\u00bb1%\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb centered_text=\u00bbtrue\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb advanced_gradient_angle=\u00bb0&#8243; 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background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb advanced_gradient_angle=\u00bb0&#8243; gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb gradient_type=\u00bbdefault\u00bb column_padding_type=\u00bbdefault\u00bb][vc_custom_heading text=\u00bbNuestro equipo\u00bb font_container=\u00bbtag:h3|text_align:left\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1756377273703{padding-top: 15px !important;padding-bottom: 15px !important;border-radius: 10px !important;}\u00bb][vc_column_text]\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Al otro lado de este portal y atendiendo sus solicitudes, se encuentra un equipo dirigido por el Director Global Nelson Faria. Nelson, dirige nuestro departamento de Atenci\u00f3n al Cliente, que incluye equipos NOC repartidos por diferentes pa\u00edses de todo el mundo y ofrece asistencia t\u00e9cnica remota las 24 horas del d\u00eda, los 7 d\u00edas de la semana. <\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb bg_color=\u00bb#ffffff\u00bb scene_position=\u00bbcenter\u00bb top_padding=\u00bb3%\u00bb bottom_padding=\u00bb3%\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbcenter\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb advanced_gradient_angle=\u00bb0&#8243; overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb size=\u00bbmedium\u00bb open_new_tab=\u00bb\u00bb button_style=\u00bbregular\u00bb button_color=\u00bbAccent-Color\u00bb button_color_2=\u00bbAccent-Color\u00bb color_override=\u00bb\u00bb solid_text_color_override=\u00bb\u00bb hover_color_override=\u00bb\u00bb hover_text_color_override=\u00bb#ffffff\u00bb icon_family=\u00bbfontawesome\u00bb nofollow=\u00bb\u00bb el_class=\u00bbpopmake-27598&#8243; 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overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb size=\u00bbmedium\u00bb open_new_tab=\u00bb\u00bb button_style=\u00bbregular\u00bb button_color=\u00bbAccent-Color\u00bb button_color_2=\u00bbAccent-Color\u00bb color_override=\u00bb\u00bb solid_text_color_override=\u00bb\u00bb hover_color_override=\u00bb\u00bb hover_text_color_override=\u00bb#ffffff\u00bb icon_family=\u00bbfontawesome\u00bb nofollow=\u00bb\u00bb el_class=\u00bbpopmake-27598&#8243; button_id=\u00bb\u00bb url=\u00bb#\u00bb text=\u00bbMore Info\u00bb css_animation=\u00bbzoomIn\u00bb icon_fontawesome=\u00bbfa fa-envelope-o\u00bb margin_top=\u00bb\u00bb margin_bottom=\u00bb\u00bb margin_left=\u00bb\u00bb margin_right=\u00bb\u00bb icon_iconsmind=\u00bb\u00bb icon_linecons=\u00bb\u00bb icon_steadysets=\u00bb\u00bb shape_type=\u00bb\u00bb gradient_type=\u00bbdefault\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb advanced_gradient_angle=\u00bb0&#8243; gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb gradient_type=\u00bbdefault\u00bb column_padding_type=\u00bbdefault\u00bb][vc_custom_heading text=\u00bbC\u00f3mo acceder al portal\u00bb font_container=\u00bbtag:h3|text_align:left\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1756377283427{padding-top: 15px !important;padding-bottom: 15px !important;border-radius: 10px !important;}\u00bb][vc_column_text]<span style=\"font-weight: 400;\">El <strong>Portal del Cliente<\/strong> estar\u00e1 disponible mediante invitaci\u00f3n para aquellos clientes actuales y futuros, interesados en acceder a la plataforma, pueden solicitar un inicio de sesi\u00f3n. Cualquier pregunta debe dirigirse a <\/span><a href=\"mailto:info+customerportal@noniussoftware.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">info+customerportal@noniussoftware.com<\/span><\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb top_padding=\u00bb5%\u00bb bottom_padding=\u00bb3%\u00bb top_padding_phone=\u00bb8%\u00bb bottom_padding_phone=\u00bb10%\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb advanced_gradient_angle=\u00bb0&#8243; overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb shape_type=\u00bb\u00bb gradient_type=\u00bbdefault\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb advanced_gradient_angle=\u00bb0&#8243; gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb gradient_type=\u00bbdefault\u00bb][nectar_single_testimonial testimonial_style=\u00bbbasic_left_image\u00bb image=\u00bb53392&#8243; name=\u00bbNelson Faria\u00bb subtitle=\u00bbCustomer Services Director at Nonius\u00bb quote=\u00bb&quot;Como Director de Servicios al Cliente en Nonius, siempre he querido una plataforma que me permitiera proporcionar una atenci\u00f3n al cliente eficiente y eficaz. Me complace informar que este portal ha demostrado ser un cambio de juego para nuestro equipo. La plataforma tiene una interfaz f\u00e1cil de usar, que permite a nuestros agentes gestionar m\u00faltiples consultas de clientes al mismo tiempo. Hemos ahorrado mucho tiempo al poder crear flujos de trabajo personalizados y automatizar tareas repetitivas, lo que nos ha permitido centrarnos en asuntos m\u00e1s urgentes. Las funciones de informes y an\u00e1lisis tambi\u00e9n han sido \u00fatiles para medir nuestro rendimiento e identificar \u00e1reas de mejora.<br \/>\nEsta nueva herramienta ha sido una excelente inversi\u00f3n para nuestras operaciones de atenci\u00f3n al cliente.&quot;    \u00ab][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb top_padding=\u00bb4%\u00bb top_margin=\u00bb-5%\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb advanced_gradient_angle=\u00bb0&#8243; overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb 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