{"id":58822,"date":"2023-02-16T09:00:19","date_gmt":"2023-02-16T09:00:19","guid":{"rendered":"https:\/\/noniussolutions.com\/?p=58822"},"modified":"2026-01-05T12:30:42","modified_gmt":"2026-01-05T12:30:42","slug":"new-nonius-customer-portal-ticket-tracking-and-feedback","status":"publish","type":"post","link":"https:\/\/noniussolutions.com\/fr\/2023\/02\/16\/new-nonius-customer-portal-ticket-tracking-and-feedback\/","title":{"rendered":"New Nonius Customer Portal: Ticket Tracking and Feedback"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb4%\u00a0\u00bb top_margin=\u00a0\u00bb-5%\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; 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gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1676478678032{padding-top: 20px !important;padding-bottom: 10px !important;}\u00a0\u00bb]\n<h5><span style=\"color: #1e83ec;\"><b>We are launching a new portal to give our customers easy and real-time access to the status of the support requests and more easily provide feedback<\/b><\/span><\/h5>\n[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1676478735668{padding-top: 20px !important;}\u00a0\u00bb]<span style=\"font-weight: 400;\">In a continuous effort to improve our customer service department and invest in tech support tools, Nonius is proud to announce the launch of our Customer Portal. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The web-based interface allows clients to create, access and manage their support requests, view the status of their tickets and communicate with the support team. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The portal provides real-time status increasing even further the transparency of our service times, allowing us to offer greater support efficiency and team collaboration.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb3%\u00a0\u00bb bottom_padding=\u00a0\u00bb3%\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; 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background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/2&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb column_padding_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbCreate a ticket\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:left|color:%23000000&Prime; use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1676481110800{padding-top: 15px !important;padding-bottom: 15px !important;border-radius: 10px !important;}\u00a0\u00bb][vc_column_text]<span style=\"font-weight: 400;\">You can call use or email like in the past, but you can also now use your portal for creating tickets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Easily create a ticket on the client portal where you can have one or several hotels associated with your account. In the ticket submission page, insert information such as the subject, product related to the issue and priority. If needed, you can also attach a file to the ticket. After completing the online form, a support agent will contact you as soon as possible.   <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb4%\u00a0\u00bb top_padding_phone=\u00a0\u00bb3%\u00a0\u00bb bottom_padding_phone=\u00a0\u00bb3%\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb size=\u00a0\u00bbmedium\u00a0\u00bb open_new_tab=\u00a0\u00bb\u00a0\u00bb button_style=\u00a0\u00bbregular\u00a0\u00bb button_color=\u00a0\u00bbAccent-Color\u00a0\u00bb button_color_2=\u00a0\u00bbAccent-Color\u00a0\u00bb color_override=\u00a0\u00bb\u00a0\u00bb solid_text_color_override=\u00a0\u00bb\u00a0\u00bb hover_color_override=\u00a0\u00bb\u00a0\u00bb hover_text_color_override=\u00a0\u00bb#ffffff\u00a0\u00bb icon_family=\u00a0\u00bbfontawesome\u00a0\u00bb nofollow=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbpopmake-27598&Prime; button_id=\u00a0\u00bb\u00a0\u00bb url=\u00a0\u00bb#\u00a0\u00bb text=\u00a0\u00bbMore Info\u00a0\u00bb css_animation=\u00a0\u00bbzoomIn\u00a0\u00bb icon_fontawesome=\u00a0\u00bbfa fa-envelope-o\u00a0\u00bb margin_top=\u00a0\u00bb\u00a0\u00bb margin_bottom=\u00a0\u00bb\u00a0\u00bb margin_left=\u00a0\u00bb\u00a0\u00bb margin_right=\u00a0\u00bb\u00a0\u00bb icon_iconsmind=\u00a0\u00bb\u00a0\u00bb icon_linecons=\u00a0\u00bb\u00a0\u00bb icon_steadysets=\u00a0\u00bb\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/2&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb column_padding_type=\u00a0\u00bbdefault\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbProvide feedback along the way\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:left|color:%23000000&Prime; use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1676481459350{padding-top: 15px !important;padding-bottom: 15px !important;border-radius: 10px !important;}\u00a0\u00bb][vc_column_text]<span style=\"font-weight: 400;\">Throughout the process of ticket resolution, make sure to rate and comment on the assistance of our support team. 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He leads our Customer Services department includes NOC teams spread through different countries all over the world, offering 24\/7 remote technical support and assistance. <\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_color=\u00a0\u00bb#ffffff\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb3%\u00a0\u00bb bottom_padding=\u00a0\u00bb3%\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; 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text=\u00a0\u00bbRequest more info\u00a0\u00bb css_animation=\u00a0\u00bbnone\u00a0\u00bb icon_fontawesome=\u00a0\u00bbfa fa-envelope-o\u00a0\u00bb][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_color=\u00a0\u00bb#ffffff\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb bottom_padding=\u00a0\u00bb6%\u00a0\u00bb top_padding_phone=\u00a0\u00bb3%\u00a0\u00bb bottom_padding_phone=\u00a0\u00bb8%\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; 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background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb column_padding_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbHow to get access to the portal\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1756377283427{padding-top: 15px !important;padding-bottom: 15px !important;border-radius: 10px !important;}\u00a0\u00bb][vc_column_text]<span style=\"font-weight: 400;\">The <strong>Customer Portal<\/strong> will be available to clients via invitation and all current and future clients interested in accessing the platform can request a login. <strong>Any questions should be directed to <\/strong><\/span><a href=\"mailto:info+customerportal@noniussoftware.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">info+customerportal@noniussoftware.com<\/span><\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb5%\u00a0\u00bb bottom_padding=\u00a0\u00bb3%\u00a0\u00bb top_padding_phone=\u00a0\u00bb8%\u00a0\u00bb bottom_padding_phone=\u00a0\u00bb10%\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb][nectar_single_testimonial testimonial_style=\u00a0\u00bbbasic_left_image\u00a0\u00bb image=\u00a0\u00bb53392&Prime; name=\u00a0\u00bbNelson Faria\u00a0\u00bb subtitle=\u00a0\u00bbCustomer Services Director at Nonius\u00a0\u00bb quote=\u00a0\u00bb\u201cAs the Customer Services Director at Nonius, I&apos;ve always wanted a platform that would enable me to provide efficient and effective customer support. I am pleased to report that this portal has proven to be a game changer for our team. The platform has an easy-to-use interface, which allows our agents to handle multiple customer queries at the same time. We saved a lot of time by being able to create custom workflows and automate repetitive tasks, which allowed us to focus on more pressing issues. 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