It’s been a while since staying in a hotel with well-appointed rooms, a rich breakfast and free Wi-Fi is no longer a differentiator. Today, guests want much more than that, they seek to experience great and unforgettable moments during their stay. As an inherent part of this work, hotels are increasingly relying on technology to have a better understanding of their customers and provide them with unique moments during their trip.
The hotel industry is rapidly evolving as guest generations change their behaviour, desires and demands. It’s crucial to understand which direction the market is heading and identifying the stage your hotel is in, in order to outline the best strategy and stand out in the market.
Check out the ebook we prepared for you about the top technology trends in the hotel industry for 2020 and understand how you can use them for your hotel!