Nonius delivered end-to-end TV & Streaming and Wi-Fi & Networks solutions, prioritizing guest satisfaction through cutting-edge technology.
The newly opened Debaines Hotel Santiago, a proud member of Small Luxury Hotels of the World, offers a unique blend of luxury and comfort in the heart of Chile’s capital. Its 50 exquisite rooms, designed with ultimate comfort in mind, provide an ideal retreat for sophisticated travelers. The hotel’s prime location next to the Opera House offers easy access to key government institutions, business hubs, and renowned cultural landmarks, making it a perfect choice for both business and leisure travelers.
Commitment to Guest Experience and Sustainability
Debaines Hotel Santiago partnered with Nonius to enhance the digital guest experience while upholding its commitment to sustainability and eco-friendly luxury. Nonius delivered cutting-edge, seamlessly integrated End-to-End cloud solutions, comprehensive equipment, software, installation, and support.
TV & Streaming
Nonius TV solution, integrated with LG TVs and the hotel’s Oracle OPERA Property Management System (PMS), offers a range of features designed to enhance the guest experience:
- Customizable Portal: Aligned with the hotel’s brand, the portal engages guests with dynamic content and personalized services.
- TV Channels: Guests can enjoy a wide selection of international TV channels.
- Personalized Guest Profiles: Tailored services and recommendations are provided based on guest preferences.
- Easy Room Service Ordering: Guests can conveniently browse menus and order room service directly from their TV.
- Real-Time Billing: The TV displays up-to-date billing information for added convenience.
- Eco-friendly: The system promotes hotel services and amenities digitally, reducing the need for printed materials.
Nonius Cast, deployed with Google Chromecast dongles, allows guests to effortlessly stream content from their personal devices to the in-room TVs:
- Access to Popular Streaming Apps: Guests can enjoy their favorite content from apps like Netflix, Disney+, Amazon Prime Video, Apple TV+, YouTube, and Max.
- Home-Like Entertainment: The familiar streaming experience adds to the overall comfort and convenience of the stay.
- Secure Device Association: Guest devices are securely cleared after check-out to ensure privacy.
- Promoting Services: The Cast TV portal promotes hotel services, amenities, and special offers.
Wi-Fi & Networks
Nonius Wi-Fi & Networks solution, featuring Ruckus access points and switches, ensures fast and reliable Internet connectivity throughout the property:
- Seamless Connectivity: Guests can enjoy uninterrupted Internet access for both work and leisure.
- Easy Onboarding: The Wi-Fi onboarding process is simple and user-friendly.
- High-Quality Connection: The network delivers consistent performance for all online activities.
- Proactive Network Monitoring: Real-time monitoring and alerts help prevent network issues and ensure uninterrupted service.
End-to-End IT Solutions and Proactive Support
As a trusted Turnkey IT System Integrator, Nonius provided comprehensive end-to-end solutions, including:
- Equipment and Software: Provision of all necessary hardware and software components.
- Design & Installation: Expert planning, installation and configuration of the systems.
- Ongoing Support: Continuous support to ensure optimal performance and guest satisfaction.
- Cloud Analytics: Advanced analytics tools provide valuable insights into tech usage and performance.
- Proactive Real-Time Alerts: Immediate identification and resolution of infrastructure issues to prevent service disruptions.
- 24/7 Support: Round-the-clock assistance guarantees uninterrupted service and a seamless guest experience.
By partnering with Nonius, Debaines Hotel Santiago is successfully elevating its guest experience while staying true to its commitment to sustainability and eco-friendly luxury.
The comprehensive suite of Nonius solutions ensures that guests enjoy a seamless and technologically advanced stay, allowing the hotel to focus on delivering exceptional service and exceeding guest expectations.
"At Debaines Hotel Santiago, we strive to offer a seamless blend of luxury and innovation. Nonius' technology enhances our guests’ experience with effortless streaming, personalized TV services, and fast, reliable Wi-Fi. Their end-to-end solutions and support ensure smooth operations, allowing us to focus on exceptional hospitality."
Christian Robert FiedererCo-Owner & Commercial Manager at Debaines Hotel Santiago
“We are proud to partner with Debaines Hotel Santiago, a prestigious member of Small Luxury Hotels of the World. Together, we are enhancing the guest experience by implementing cutting-edge technology solutions that align with the hotel's commitment to luxury, sustainability, and innovation. It’s been a privilege to support Debaines in creating a seamless, eco-friendly environment that elevates both comfort and convenience for every guest.”
Jardar BjellandAmerica & Caribbean Managing Director at Nonius
