GJP Group upgrades its Digital Guest’s Journey

Thanks to the services provided by Nonius at the Prodigy Santos Dumont, the Hotel was able to stand out. The remarkable results earned the Group’s trust to implement Nonius’ GIA in every unit of their chain!

It is well known that the Internet has gone from a supporting role as a “bonus” to become one of the protagonists of the Guest Experience. Recent surveys show that a good internet connection is the second most important feature that guest looks for in a Hotel, losing only to the room tidiness.

Whether for business, pleasure or bleisure – the healthy blend of both, every guest demands stupendous wi-fi. That is the reason behind GJP decision to invest in Nonius’ technologies, deploying centralized GIA (Guest Internet Access) with high density Access Points to provide reliable, high-speed internet access to all their guests, as well as Interactive TV, Video on Demand and Digital Signage at Prodigy Santos Dumont hotel.

The goal, of course, is to provide the absolute best Guest Journey in the digital age.

If you want to know more about the products installed at Prodigy and their key benefits, both for guests and for the Hotel Management, keep reading:

Efficient wi-fi management and homogeneous distribution of high density internet throughout the whole establishment, without blind spots, providing a safe and convenient experience for their guests. The captive portal is customizable and can be used as a branding channel, conveying the visual identity of the Hotel everytime a guest uses the internet. It’s also very simple: with a single login, the guests have full network access.

An efficient communication channel between the Hotel and their guests, allowing them to access relevant information with the touch of a button. Weather forecasts, flight schedules, maps and even touristic or promotional services of the Hotel straight to the guest’s TV. Warnings and alarms are possible to set up both by the guest or by the Hotel itself, reminding about events and services or for waking up. This system also allows VoD content, featuring a great variety of the latest movie releases made possible by Nonius partnership with leading Hollywood studios.

If your guests hate getting lost in your facilities, this is what you need. Independence and convenience are of utmost importance, and with Signage management you can keep information flowing even in the common areas, thus making your guest’s lives easier and ensuring a better experience. Through Signage, events, services and conferences ads and schedules can be shown throughout the establishment, increasing guest attendance.

We must also recognize the staff, whose proactivity and teamwork were essential to the agile implementation of our technologies, honoring the promise of an unparalleled Digital Guest Journey.

The partnership between Nonius and GJP Hotels & Resorts catered for the following improvements:

1. Convenience and Autonomy: with practical, one-time login, a constant flow of reliable information through Interactive TV (in-room) and Digital Signage (common areas) rendering their guests with the ability to find anything they need and enhancing their experience while reducing the staff’s work;
2. Entertainment: information about events, excursions, tours and the best Hollywood movies directly on your in-room TV;
3. Modernity and Technology: a great Guest Journey increases guests loyalty and increased bottom lines through the best solutions available.