From the digital ordering of room service to entertainment suggestions in the city, guests now have multiple features at their disposal that make their journey safer, more comfortable and personalized.
The hotels, that are part of the InterContinental Hotels Group, are the right properties for a high level of accommodation in the centre of Lisbon and Cascais.
Recently, InterContinental Lisbon and InterContinental Cascais-Estoril selected us to develop a personalized Hotel App for each property. Our technological partnership with the hotels is a long-standing one and this project reinforces their confidence in our technological innovation.
A Contactless Digital Journey for Guests
When starting their stay, guests at the property in Lisbon are surprised with a mobile key, which allows them to open their room’s door with their own smartphone, and avoids the use of any type of card or hotel object.
To request room service or even interact with the reception, guests of both hotels can use the App to place their orders and the staff receives messages on the spot. The Lisbon hotel team also has its own staff App, which speeds response times and facilitates the management of guests‘ requests.
Customers of the two properties also find information about the hotel’s services, restaurant and bar, and are able to book these services within the App.
InterContinental Lisbon and InterContinental Cascais-Estoril have also prepared a set of content and tips for the region, with information on the main tourist attractions, to help personalize the experience of their customers, all throughout the App.
A fully integrated tool
All the features of both hotels’ Apps are integrated with Opera PMS, and the InterContinental Lisbon App is also integrated with Assa Abloy’s door lock system.
New developments are underway to make this tool even more complete and helpfult o guests. Soon, they will also be able to use Online Check-in and InterContinental Lisbon guests will also have at their disposal the Softphone and TV Remote features on the hotel’s App.
“We think this was the ideal time to launch these applications, as more and more people are turning to these tools. On the other hand, we can establish a proximity with the customers, because in the App they find all the information they need in a simple way.”
Maarten P. DrenthCluster General Manager at InterContinental Lisbon and InterContinental Cascais-Estoril
“Nonius has continuously invested in the innovation of the concept of mobile applications for the use of guests. That is why, with great satisfaction, we see this effort recognized by InterContinental Lisbon and InterContinental Cascais-Estoril, two of the most important properties of the IHG chain in Portugal, when adopting our concept of the Digital Guest Journey to provide their guests with an unique and contactless experience using the hotel services.”
Andrade SantosSales Director at Nonius Portugal
