With TV+, Cast and Headend, the hotel has modernised its infrastructure with cutting-edge technology, leveraging existing TVs to ensure efficiency, sustainability and a consistent experience.
The Grand Hyatt Rio de Janeiro, a symbol of sophistication in Barra da Tijuca and part of the prestigious Hyatt group, embarked on an ambitious technological upgrade project with a focus on comfort, personalisation and innovation. With 436 rooms, the hotel was looking to improve its entertainment and connectivity offer, without compromising operations or the guest experience.
The Challenge
The main challenge was to update the TV infrastructure in a hybrid environment, with different models and brands of devices, ensuring a smooth transition without service interruptions or impact on the guest experience. In addition, it was essential to offer guests the flexibility to access their own content, such as streaming services, and to have a partner capable of integrating these solutions with third-party systems, such as automation, housekeeping and room service, always with a focus on operational efficiency and service excellence.
Nonius end-to-end solutions
To meet the project requirements, Nonius’ local team delivered a complete solution, with a hybrid and scalable infrastructure, carefully planned for the reality of the Grand Hyatt Rio de Janeiro. From conception to ongoing support, including network design, third-party integrations, equipment supply and installation, Nonius was responsible for all stages of the project, guaranteeing excellence and continuity with 24/7 support.
Nonius TV+: Implemented on LG Pro:Centric TVs and on Cast Dongles with multi-brand TVs, it offers an interactive experience with access to useful information and entertainment, integrated with Oracle’s Opera PMS. It also includes integrations with Amadeus HotSOS for housekeeping requests, with Shiji for Room Service requests, as well as a future integration for temperature control via TV, further enhancing guest personalization.
Nonius Cast: Guests can securely and easily stream their own content, such as Netflix and YouTube, directly to the in-room TV. The solution provides a personalised and comfortable entertainment experience, with the same convenience of being at home.
Nonius Headend: Converts channels to IP, offers a wide categorised selection of channels and usage data, allowing the hotel to identify the most watched channels. It optimizes operational costs and delivers diverse entertainment aligned with guest preferences.
The Results
With Nonius and third-party solutions seamlessly integrated, we provide a high-standard guest experience in every room, regardless of the type of TV. In this way, the Grand Hyatt Rio de Janeiro modernizes its entertainment infrastructure efficiently, leveraging existing TVs while maintaining the highest standards of service and hospitality.
Benefits for Guests
✔ Enhanced Entertainment: Guests have access to a wide variety of channels and can stream their own content, ensuring a unique and tailor-made experience.
✔ Seamless Connectivity: Nonius solutions guarantee reliable, high-performance connectivity, essential for leisure and business.
✔ Comfort and Convenience: The TV experience and the possibility of making requests (room service and housekeeping) and soon temperature control, raise the level of comfort and convenience in the rooms.
Benefits for the Hotel
✔ Operational Optimisation: Smooth, scalable and cost-effective transition, leveraging existing TVs with Cast Dongles, ensuring consistency in the guest experience while upgrading equipment in all rooms.
✔ Scalable Infrastructure: The ability to operate in a hybrid TV environment demonstrates the flexibility and scalability of Nonius solutions, ensuring that the hotel is prepared for future innovations.
✔ Strategic Partnership: Collaboration with partners such as LG, Oracle, Amadeus and Shiji strengthens the hotel’s technological infrastructure, ensuring a robust and integrated digital ecosystem.
"This project was designed to maximise the satisfaction of our guests, offering easy access to our services and facilities. One of the biggest benefits of choosing Nonius was the opportunity to carry out a smooth implementation with minimal impact, taking advantage of the existing equipment until it was upgraded to the new LG Pro:Centric TVs. The identical interface on all devices was essential to guarantee a consistent, high-quality experience, regardless of the flat chosen. Another point of great value was the ability to integrate with the most widely used hospitality systems on the market, which further enriched the customer journey. During this phase, the tireless support of the Nonius support team was crucial, as they spared no effort to ensure that the project was completed in record time. We would especially like to highlight Dani, who played a key role in aligning all the processes, ensuring a flawless delivery. After the implementation, our satisfaction scores went up considerably, proving that the investment in the Nonius solution was well worth it."
Beatriz ArantesSystems Manager at the Grand Hyatt Rio de Janeiro.
"We started this project with the challenge of keeping up with TV upgrades and offering guests the same user experience, regardless of the TV set available in the flat. Nonius' unique flexibility allows us to embed our solution in different hardware, providing fluidity to the business and perfect adherence to any project. We have succeeded in this journey and are grateful for the partnership with the hotel's IT and Maintenance team to make the delivery possible. We will continue to implement new integrations to offer more and more technology to guests who can count on the security, stability and quality of our solutions, which meet the international standard guaranteed by the brand's globally approved partners."
Danielle PereiraCommercial Director at Nonius Brazil
