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The perfect fusion of ancient Japanese tradition and western technology enlightens guests with a luxury experience that promotes mindfulness and tranquility during the entire stay.

The Prince Akatoki London hotel embodies the renowned hospitality, design, and culture of the Japanese world, providing an immersive experience for its guests. Managed by the StayWell Group, The Prince Akatoki is part of a combined network of 137 hotels worldwide. The Group also has a bold expansion program which aims to deliver 250 top-notch hotels around the world in the mid to long term.

Working with the Prince Akatoki, Nonius was challenged by StayWell to design, develop, customize and deploy the technology required to offer guests an unforgettable experience. This experience needs to begin even before they arrive at the hotel, and then of course during their stay, after check-out and beyond.

To create this ongoing experience, Nonius delivered a set of products that provide touchpoints during the entire digital guest journey. These products include check-in online before arriving at the hotel, an all-encompassing hotel information app, high-speed Internet access, an engaging TV system that offers entertaining content, and a Chromecast feature that allows guests to see their own personalized content in the convenience of their room.

The digital guest journey

The Journey Begins with online check-in and the first contact with the The Prince Akatoki London App

Three days prior to arrival, guests receive an automated Online Check-in email to speed up the check-in process, reducing the waiting time on arrival.

The Prince Akatoki Branded Mobile Application

Through the check-in confirmation email, the guest is invited to install The Prince Akatoki London App, which takes only a few seconds. Once downloaded, guests can explore all the benefits and services provided by the hotel, plus surrounding attractions, and touristic guidance to enjoy the best that the British capital has to offer. Through the App, it’s also possible to make reservations, requests and chat with hotel staff, all  designed to create memorable experiences for its guests.

An Amazing stay with an outstanding Wi-Fi

On arrival at The Prince Akatoki London, guests will be surprised and delighted by a high-speed Wi-Fi connection that’s difficult to find in other local hotels. The Wi-Fi service for its guests is outstanding, providing 300 mbits/s on each guest mobile device used during the stay. The signal coverage reaches every corner of the hotel thanks to the network designed and provided by Nonius.

Guests can connect to the high-speed Wi-Fi network with a one-time simple login process which also allows the hotel to collect social data and automatically engage guests’ devices. All of this is done with full respect for guest data privacy as mandated by GDPR.

The Prince Akatoki Branded Wi-Fi Captive Portal

IPTV: Convenience, Personalization and Rich Content

The TV is IP, multi-language and full of premium content supplied by Nonius’ partner Sky. As well as a warm welcoming message for guests upon arrival in their room, the IPTV system offers convenient and useful information to improve the guest’s stay, including:

  • TV and radio channels to suit The Prince Akatoki London guest  profile;
  • Personalized content casting (i.e. Netflix) via the guests own device;
  • Engaging video content showcasing the hotel, restaurant, and bar;
  • Dining & bar menus;
  • Room service menu with ordering capability;
  • Flight arrivals and departures from local airports;
  • Live worldwide news;
  • Local attractions with map location and distances from the hotel;
  • Live weather forecasts;
  • Hotel events facilities and information;
  • Running live bill check;
  • All relevant hotel and city information.

The TV system is also integrated with the mobile app that guests can use as a remote control.

Casting of guest content to the in-room TV screen

For comfort and convenience, guests can access their personal streaming services without inputting personal passwords on any device they don’t own. This is possible thanks to the Nonius Cast, which is specially designed for hotels. The most seamless and secure way to use hotel room screens to watch the most popular streaming services, guests just need to connect to the hotel Wi-Fi and no pairing process is required.

Fully customised products specially developed for this hotel

Nonius and The Prince Akatoki London have worked closely to create fully customised products that meet the hotel’s brand standards. The user interfaces for the Hotel App, TV system and Wi-Fi landing page have been deeply customized, in several languages, including Chinese and Japanese.

Support at all times

All the solutions provided by Nonius were designed, planned and implemented according to the very specialized needs and expectations of The Prince Akatoki brand. All of the implemented systems are monitored through a cloud-based dashboard. Available to the property’s IT & management team, this dashboard allows ongoing tracking of the status of the guest technology services and provides analytics on status, usage and statistics of all products used by guests.

Nonius provides a 24/7/365 technical hotline and on-site support to ensure that all Nonius products and services are running smoothly at the hotel.

With guest well-being at the forefront of all operations, The Prince Akatoki brand is a true example of how technology can be used to improve the guest’s digital journey and overall guest experience. The new technology implemented by the hotel works to ensure guest expectations are surpassed – both inside and outside the facilities of the hotel.

“Guest experience is at the forefront of The Prince Akatoki guest journey. Nonius’ immersive suite of products aids in delivering our 5-star service, and their advanced communication and integration tools ensure a seamless guest stay from pre-arrival right through to guest departure.”

Codie BeardGlobal Marketing Manager at StayWell Holdings Pty Limited

“Careful attention to detail and intricate use of technology is the theme of collaboration between The Prince Akatoki London and Nonius. At the hotel, guests can immerse themselves into ultimate Japanese hospitality and culture with an efficient, entertaining, and interactive approach to hotel guest experience.

From the front desk to the guest rooms, Nonius’ technology provides multiple moments to create a guest journey that encapsulates an unforgettable hospitality experience. Through our existing Wi-Fi network, hotel app, and IPTV features, and with more technology to be introduced in future, this hotel will be able to provide a unique technology experience that anticipates their guests’ needs. We are really excited to be a part of this project and look forward to many more years of collaboration with the hotel.”

Gaurav MadhraKey Account Manager Nonius UK & Ireland

La fusión perfecta de la antigua tradición japonesa y la tecnología occidental ilumina a los huéspedes con una experiencia de lujo que promueve la atención plena y la tranquilidad en las diferentes etapas dentro de la experiencia digital del huésped.

The Prince Akatoki London representa la famosa hospitalidad, diseño y cultura del mundo japonés, brindando una experiencia inmersiva a sus huéspedes. Gestionado por StayWell Group, The Prince Akatoki forma parte de una red combinada de 137 hoteles en todo el mundo. El Grupo también tiene un audaz programa de expansión que tiene como objetivo establecer 250 hoteles de primer nivel en todo el mundo a medio y largo plazo.

Trabajando con el Príncipe Akatoki, StayWell desafió a Nonius a diseñar, desarrollar, personalizar e implementar la tecnología necesaria para ofrecer a los huéspedes una experiencia inolvidable. Esta experiencia debe comenzar incluso antes de que lleguen al hotel, y luego, por supuesto, durante su estancia, después del check-out y más allá.

Para crear esta experiencia continua, Nonius entregó un conjunto de productos que estan presentes en las diferentes etapas  durante todo el experiencia digital del huésped. Estos productos incluyen el check-in en línea antes de llegar al hotel, una aplicación de información del hotel que lo abarca todo, acceso a Internet de alta velocidad, un atractivo sistema de TV que ofrece contenido de entretenimiento y una función de Chromecast que permite a los huéspedes ver su propio contenido personalizado en la comodidad de su habitación.

La experiencia del huésped digital

La experiencia comienza con el check-in en línea y el primer contacto con la aplicación The Prince Akatoki London

Tres días antes de la llegada, los huéspedes reciben un Correo Electrónico de Check-in en Línea automatizado para acelerar el proceso de registro y reducir el tiempo de espera a la llegada.

The Prince Akatoki Branded Mobile Application

A través del correo electrónico de confirmación de check-in, se invita al huésped a instalar la Aplicación The Prince Akatoki London, que toma solo unos segundos.

Una vez descargados, los huéspedes pueden explorar todos los beneficios y servicios proporcionados por el hotel, además de las atracciones de los alrededores y la guía turística para disfrutar de lo mejor que la capital británica tiene para ofrecer. A través de la aplicación, también es posible hacer reservas, solicitudes y chatear con el personal del hotel, todo diseñado para crear experiencias memorables para sus huéspedes.

Una estancia increíble con una excelente conexión Wi-Fi

A su llegada a The Prince Akatoki London, los huéspedes se sorprenderán y deleitarán con una conexión Wi-Fi de alta velocidad que es difícil de encontrar en otros hoteles locales. El servicio de Wi-Fi para sus huéspedes es excelente, ya que proporciona 300 mbits/s en cada dispositivo móvil utilizado durante la estancia. La cobertura de la señal llega a todos los rincones del hotel gracias a la red diseñada y proporcionada por Nonius.

Los huéspedes pueden conectarse a la red Wi-Fi de alta velocidad con un simple proceso de inicio de sesión único que también permite que el hotel recopile datos sociales y active automáticamente los dispositivos de los huéspedes. Todo esto se hace con pleno respeto a la privacidad de los datos de los huéspedes según lo dispuesto por GDPR.

The Prince Akatoki Branded Wi-Fi Captive Portal

IPTV: conveniencia, personalización y rico contenido

El televisor es IP, multilingüe y está lleno de contenidos premium suministrados por el socio de Nonius, Sky. Además de un cálido mensaje de bienvenida para los huéspedes al llegar a su habitación, el sistema IPTV ofrece información conveniente y útil para mejorar la estancia del huésped, que incluye:

  • Canales de televisión y radio para adaptarse al perfil del huesped The Prince Akatoki London;
  • Casting de contenido personalizado (ejemplo: Netflix) a través del dispositivo de los huéspedes;
  • Contenido de video atractivo que muestra el hotel, el restaurante y el bar;
  • Comidas y menús de bar;
  • Menú de servicio de habitaciones con capacidad de pedido;
  • Llegadas y salidas de vuelos desde aeropuertos locales;
  • Noticias mundiales en vivo;
  • Atracciones locales con ubicación en el mapa y distancias desde el hotel;
  • Pronósticos meteorológicos en vivo;
  • Instalaciones para eventos e información del hotel;
  • Ejecución de verificación de factura en vivo;
  • Toda la información relevante del hotel y la ciudad.

El sistema de TV también está integrado con la aplicación móvil que los huéspedes pueden usar como control remoto.

Transmitir contenido del huésped a la pantalla de TV de la habitación

Para mayor comodidad y conveniencia, los huéspedes pueden acceder a sus servicios de transmisión personal sin ingresar contraseñas personales en ningún dispositivo que no sea de su propiedad. Esto es posible gracias al Nonius Cast, que está especialmente diseñado para hoteles. La manera más sencilla y segura de usar las pantallas de las habitaciones de hotel para ver los servicios de transmisión más populares, los huéspedes solo necesitan conectarse al Wi-Fi del hotel y no se requiere ningún proceso de emparejamiento.

Productos totalmente personalizados especialmente desarrollados para este hotel

Nonius y The Prince Akatoki London han trabajado estrechamente para crear productos totalmente personalizados que cumplan con los estándares de marca del hotel. Las interfaces de usuario para la aplicación del hotel, el sistema de TV y la página de inicio de Wi-Fi se han personalizado profundamente, en varios idiomas, incluidos el chino y el japonés.

Soporte en todo momento

Todas las soluciones proporcionadas por Nonius fueron diseñadas, planificadas e implementadas de acuerdo con las necesidades y expectativas muy especializadas de la marca The Prince Akatoki. Todos los sistemas implementados son monitorizados a través de un panel de control basado en la nube. Disponible para el equipo de administración y TI de la propiedad, este panel permite el seguimiento continuo del estado de los servicios de tecnología para huéspedes y proporciona análisis sobre el estado, el uso y las estadísticas de todos los productos utilizados por los huéspedes.

Nonius proporciona una línea directa técnica 24/7/365 y soporte in situ para garantizar que todos los productos y servicios de Nonius funcionen sin problemas en el hotel.

Con el bienestar de los huéspedes a la vanguardia de todas las operaciones, la marca The Prince Akatoki es un verdadero ejemplo de cómo la tecnología se puede utilizar para mejorar el viaje digital del huésped y la experiencia general del huésped. La nueva tecnología implementada por el hotel trabaja para garantizar que se superen las expectativas de los huéspedes, tanto dentro como fuera de las instalaciones del hotel.

“La experiencia del huésped está a la vanguardia del viaje de The Prince Akatoki. El conjunto de productos inmersivos de Nonius ayuda a brindar nuestro servicio de 5 estrellas, y sus avanzadas herramientas de comunicación e integración aseguran una estancia perfecta desde la llegada hasta la partida.”

Codie BeardGerente de Marketing Global en StayWell Holdings Pty Limited.

“La atención cuidadosa a los detalles y el uso complejo de la tecnología es el tema de la colaboración entre The Prince Akatoki London y Nonius. En el hotel, los huéspedes pueden sumergirse en la mejor hospitalidad y cultura japonesa con un enfoque eficiente, entretenido e interactivo para la experiencia de los huéspedes del hotel.

Desde la recepción hasta las habitaciones, la tecnología de Nonius proporciona múltiples momentos para crear una experiencia al huésped que consigue una estancia inolvidable. A través de nuestra red Wi-Fi existente, la aplicación del hotel y las características de IPTV, y con más tecnología que se introducirá en el futuro, este hotel podrá proporcionar una experiencia tecnológica única que anticipa las necesidades de sus huéspedes. Estamos realmente entusiasmados de ser parte de este proyecto y esperamos muchos años más de colaboración con el hotel.”

Gaurav MadhraGerente de Cuentas Clave en Nonius Reino Unido y Irlanda.
The perfect fusion of ancient Japanese tradition and western technology enlightens guests with a luxury experience that promotes mindfulness and tranquility during the entire stay.

The Prince Akatoki London hotel embodies the renowned hospitality, design, and culture of the Japanese world, providing an immersive experience for its guests. Managed by the StayWell Group, The Prince Akatoki is part of a combined network of 137 hotels worldwide. The Group also has a bold expansion program which aims to deliver 250 top-notch hotels around the world in the mid to long term.

Working with the Prince Akatoki, Nonius was challenged by StayWell to design, develop, customize and deploy the technology required to offer guests an unforgettable experience. This experience needs to begin even before they arrive at the hotel, and then of course during their stay, after check-out and beyond.

To create this ongoing experience, Nonius delivered a set of products that provide touchpoints during the entire digital guest journey. These products include check-in online before arriving at the hotel, an all-encompassing hotel information app, high-speed Internet access, an engaging TV system that offers entertaining content, and a Chromecast feature that allows guests to see their own personalized content in the convenience of their room.

The digital guest journey

The Journey Begins with online check-in and the first contact with the The Prince Akatoki London App

Three days prior to arrival, guests receive an automated Online Check-in email to speed up the check-in process, reducing the waiting time on arrival.

The Prince Akatoki Branded Mobile Application

Through the check-in confirmation email, the guest is invited to install The Prince Akatoki London App, which takes only a few seconds. Once downloaded, guests can explore all the benefits and services provided by the hotel, plus surrounding attractions, and touristic guidance to enjoy the best that the British capital has to offer. Through the App, it’s also possible to make reservations, requests and chat with hotel staff, all  designed to create memorable experiences for its guests.

An Amazing stay with an outstanding Wi-Fi

On arrival at The Prince Akatoki London, guests will be surprised and delighted by a high-speed Wi-Fi connection that’s difficult to find in other local hotels. The Wi-Fi service for its guests is outstanding, providing 300 mbits/s on each guest mobile device used during the stay. The signal coverage reaches every corner of the hotel thanks to the network designed and provided by Nonius.

Guests can connect to the high-speed Wi-Fi network with a one-time simple login process which also allows the hotel to collect social data and automatically engage guests’ devices. All of this is done with full respect for guest data privacy as mandated by GDPR.

The Prince Akatoki Branded Wi-Fi Captive Portal

IPTV: Convenience, Personalization and Rich Content

The TV is IP, multi-language and full of premium content supplied by Nonius’ partner Sky. As well as a warm welcoming message for guests upon arrival in their room, the IPTV system offers convenient and useful information to improve the guest’s stay, including:

  • TV and radio channels to suit The Prince Akatoki London guest  profile;
  • Personalized content casting (i.e. Netflix) via the guests own device;
  • Engaging video content showcasing the hotel, restaurant, and bar;
  • Dining & bar menus;
  • Room service menu with ordering capability;
  • Flight arrivals and departures from local airports;
  • Live worldwide news;
  • Local attractions with map location and distances from the hotel;
  • Live weather forecasts;
  • Hotel events facilities and information;
  • Running live bill check;
  • All relevant hotel and city information.

The TV system is also integrated with the mobile app that guests can use as a remote control.

Casting of guest content to the in-room TV screen

For comfort and convenience, guests can access their personal streaming services without inputting personal passwords on any device they don’t own. This is possible thanks to the Nonius Cast, which is specially designed for hotels. The most seamless and secure way to use hotel room screens to watch the most popular streaming services, guests just need to connect to the hotel Wi-Fi and no pairing process is required.

Fully customised products specially developed for this hotel

Nonius and The Prince Akatoki London have worked closely to create fully customised products that meet the hotel’s brand standards. The user interfaces for the Hotel App, TV system and Wi-Fi landing page have been deeply customized, in several languages, including Chinese and Japanese.

Support at all times

All the solutions provided by Nonius were designed, planned and implemented according to the very specialized needs and expectations of The Prince Akatoki brand. All of the implemented systems are monitored through a cloud-based dashboard. Available to the property’s IT & management team, this dashboard allows ongoing tracking of the status of the guest technology services and provides analytics on status, usage and statistics of all products used by guests.

Nonius provides a 24/7/365 technical hotline and on-site support to ensure that all Nonius products and services are running smoothly at the hotel.

With guest well-being at the forefront of all operations, The Prince Akatoki brand is a true example of how technology can be used to improve the guest’s digital journey and overall guest experience. The new technology implemented by the hotel works to ensure guest expectations are surpassed – both inside and outside the facilities of the hotel.

“Guest experience is at the forefront of The Prince Akatoki guest journey. Nonius’ immersive suite of products aids in delivering our 5-star service, and their advanced communication and integration tools ensure a seamless guest stay from pre-arrival right through to guest departure.”

Codie BeardGlobal Marketing Manager at StayWell Holdings Pty Limited

“Careful attention to detail and intricate use of technology is the theme of collaboration between The Prince Akatoki London and Nonius. At the hotel, guests can immerse themselves into ultimate Japanese hospitality and culture with an efficient, entertaining, and interactive approach to hotel guest experience.

From the front desk to the guest rooms, Nonius’ technology provides multiple moments to create a guest journey that encapsulates an unforgettable hospitality experience. Through our existing Wi-Fi network, hotel app, and IPTV features, and with more technology to be introduced in future, this hotel will be able to provide a unique technology experience that anticipates their guests’ needs. We are really excited to be a part of this project and look forward to many more years of collaboration with the hotel.”

Gaurav MadhraKey Account Manager Nonius UK & Ireland