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The perfect fusion of ancient Japanese tradition and western technology enlightens guests with a luxury experience that promotes mindfulness and tranquility during the entire stay.

The Prince Akatoki London hotel embodies the renowned hospitality, design, and culture of the Japanese world, providing an immersive experience for its guests. Managed by the StayWell Group, The Prince Akatoki is part of a combined network of 137 hotels worldwide. The Group also has a bold expansion program which aims to deliver 250 top-notch hotels around the world in the mid to long term.

Working with the Prince Akatoki, Nonius was challenged by StayWell to design, develop, customize and deploy the technology required to offer guests an unforgettable experience. This experience needs to begin even before they arrive at the hotel, and then of course during their stay, after check-out and beyond.

To create this ongoing experience, Nonius delivered a set of products that provide touchpoints during the entire digital guest journey. These products include check-in online before arriving at the hotel, an all-encompassing hotel information app, high-speed Internet access, an engaging TV system that offers entertaining content, and a Chromecast feature that allows guests to see their own personalized content in the convenience of their room.

The digital guest journey

The Journey Begins with online check-in and the first contact with the The Prince Akatoki London App

Three days prior to arrival, guests receive an automated Online Check-in email to speed up the check-in process, reducing the waiting time on arrival.

The Prince Akatoki Branded Mobile Application

Through the check-in confirmation email, the guest is invited to install The Prince Akatoki London App, which takes only a few seconds. Once downloaded, guests can explore all the benefits and services provided by the hotel, plus surrounding attractions, and touristic guidance to enjoy the best that the British capital has to offer. Through the App, it’s also possible to make reservations, requests and chat with hotel staff, all  designed to create memorable experiences for its guests.

An Amazing stay with an outstanding Wi-Fi

On arrival at The Prince Akatoki London, guests will be surprised and delighted by a high-speed Wi-Fi connection that’s difficult to find in other local hotels. The Wi-Fi service for its guests is outstanding, providing 300 mbits/s on each guest mobile device used during the stay. The signal coverage reaches every corner of the hotel thanks to the network designed and provided by Nonius.

Guests can connect to the high-speed Wi-Fi network with a one-time simple login process which also allows the hotel to collect social data and automatically engage guests’ devices. All of this is done with full respect for guest data privacy as mandated by GDPR.

The Prince Akatoki Branded Wi-Fi Captive Portal

IPTV: Convenience, Personalization and Rich Content

The TV is IP, multi-language and full of premium content supplied by Nonius’ partner Sky. As well as a warm welcoming message for guests upon arrival in their room, the IPTV system offers convenient and useful information to improve the guest’s stay, including:

  • TV and radio channels to suit The Prince Akatoki London guest  profile;
  • Personalized content casting (i.e. Netflix) via the guests own device;
  • Engaging video content showcasing the hotel, restaurant, and bar;
  • Dining & bar menus;
  • Room service menu with ordering capability;
  • Flight arrivals and departures from local airports;
  • Live worldwide news;
  • Local attractions with map location and distances from the hotel;
  • Live weather forecasts;
  • Hotel events facilities and information;
  • Running live bill check;
  • All relevant hotel and city information.

The TV system is also integrated with the mobile app that guests can use as a remote control.

Casting of guest content to the in-room TV screen

For comfort and convenience, guests can access their personal streaming services without inputting personal passwords on any device they don’t own. This is possible thanks to the Nonius Cast, which is specially designed for hotels. The most seamless and secure way to use hotel room screens to watch the most popular streaming services, guests just need to connect to the hotel Wi-Fi and no pairing process is required.

Fully customised products specially developed for this hotel

Nonius and The Prince Akatoki London have worked closely to create fully customised products that meet the hotel’s brand standards. The user interfaces for the Hotel App, TV system and Wi-Fi landing page have been deeply customized, in several languages, including Chinese and Japanese.

Support at all times

All the solutions provided by Nonius were designed, planned and implemented according to the very specialized needs and expectations of The Prince Akatoki brand. All of the implemented systems are monitored through a cloud-based dashboard. Available to the property’s IT & management team, this dashboard allows ongoing tracking of the status of the guest technology services and provides analytics on status, usage and statistics of all products used by guests.

Nonius provides a 24/7/365 technical hotline and on-site support to ensure that all Nonius products and services are running smoothly at the hotel.

With guest well-being at the forefront of all operations, The Prince Akatoki brand is a true example of how technology can be used to improve the guest’s digital journey and overall guest experience. The new technology implemented by the hotel works to ensure guest expectations are surpassed – both inside and outside the facilities of the hotel.

“Guest experience is at the forefront of The Prince Akatoki guest journey. Nonius’ immersive suite of products aids in delivering our 5-star service, and their advanced communication and integration tools ensure a seamless guest stay from pre-arrival right through to guest departure.”

Codie BeardGlobal Marketing Manager at StayWell Holdings Pty Limited

“Careful attention to detail and intricate use of technology is the theme of collaboration between The Prince Akatoki London and Nonius. At the hotel, guests can immerse themselves into ultimate Japanese hospitality and culture with an efficient, entertaining, and interactive approach to hotel guest experience.

From the front desk to the guest rooms, Nonius’ technology provides multiple moments to create a guest journey that encapsulates an unforgettable hospitality experience. Through our existing Wi-Fi network, hotel app, and IPTV features, and with more technology to be introduced in future, this hotel will be able to provide a unique technology experience that anticipates their guests’ needs. We are really excited to be a part of this project and look forward to many more years of collaboration with the hotel.”

Gaurav MadhraKey Account Manager Nonius UK & Ireland