Rudding Park is a luxury hotel, spa and golf resort in Harrogate, United Kingdom, which offers a variety of accommodation for its guests: Rudding Park Hotel & Luxury Lodges, with 110 rooms, and Rudding Holiday Park, with 90 pitches. Over the years, Rudding Park has won a number of awards for Best Hotel in England (VisitEngland) and Best New Spa (Good Spa Guide Awards).
Aligned with the new cleaning and safety needs for the Guest Journey, Rudding Park has adopted a number of important measures to allow physical distance between guests and staff. Among the essential adaptations to support the hotel’s exceptional high standards of service, and embrace the benefits of technology, it implemented a contactless check-in process and now offers its own branded App for guests to have a memorable and safe stay.
Contactless Check-in Process
A mobile App with a vast set of features
- Online check-in
- A contactless room tour is also available through the app for guest to experience all room categories
- Variety of Dining experience available through the app. Guests can also view the menu on the app for Room service and restaurants on-site like Clocktower & Horto Cafe & Restaurant.
- Chat and Guest requests available
- Customized Local Attractions with Art & Events information within the hotel available for guest review
- A full Covid-19 hotel Policy is provided on the App
- Bill view before check-out is available on the App
The hotel’s App is integrated with Maestro PMS.
“At Rudding Park we are always looking for ways to enhance the guest experience and increase efficiencies for the operational team. Online check-in and a Rudding Park App are projects we always intended to introduce, however Covid-19 meant embracing contactless technology became a priority overnight. The team at Nonius were fantastic to work with, helpful, efficient and gave us the confidence the Online check-in and the Rudding Park App could be ready to go live within five weeks. They did not disappoint! The Online check-in facility is proving a huge time saver – for both guests and the Reception team who can invest more time delivering the best possible guest experience; whilst the App is a great communication tool and we are looking forward to developing engaging and inspirational content over the coming months.”
Nicola CookHead of Marketing at Rudding Park
“We are thrilled & privileged to partner with Rudding Park for this exciting project. The clear and precise vision by the hotel team made the delivery & deployment of the whole project an easy process to undertake. Rudding Park App will provide a more personalised digital experience to each guest with the added functionality to quickly and easily check-in online.Operational the App will provide a robust contactless approach to cover all touchpoints with ease providing a Safer Guest Journey using the automation and optimisation of Nonius Mobile Platform.”
Gaurav MadhraKey Account Manager at Nonius UK & Ireland
