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The largest Portuguese hotel group, Pestana Hotel Group, is a symbol of quality, charm and innovation.It operates in 15 countries across Europe, America and Africa, its hotels, resorts and Pousadas de Portugal do not go unnoticed by guests and become part of the attraction of their travels. The first group’s hotel was the Pestana Carlton Madeira, which is still a reference of luxury and charisma in the city of Funchal, Madeira island.

The group is always ahead of its time to offer differentiated and unique experiences to its customers, so it chose the development of a mobile app for its brand to surprise them even before their arrival.

Nowadays, the app is available in all group properties currently open and will play a key role during the stay of its guests, providing the necessary social distance and maintaining constant communication between the guest and the hotel.

Pestana App

The brand application was developed according to the specifications of the Pestana Hotel Group and is available to all its customers on the App Store and Google Play.

Highlights

Online check-in

Online check-in allows the guest to provide their data and preferences digitally before arriving at the hotel, avoiding queues and crowds at the reception. On the operational side, it allows for a better preparation of the guest’s arrival.

Mobiele sleutel

This feature allows the guest to use the hotel app installed on their smartphone as a key to the room in which they are staying. This avoids touching traditional keys and locks.

In-app guest request

Chat & Request allows the guest to keep in touch with the hotel staff, make requests or answer questions digitally, without having to go to the reception or use the room phone.

Digital information about Hotels and their Services

Hotel information allows the guest to consult all the services available at the hotel, inquire about the security rules or any other option available by the hotels, directly from the smartphone and without having contact with the paper directories or any other surface of the hotel. This initiative also contributes to a more sustainable and ecological operation model.

Remote control for the TV System

The TV remote control available in the hotel app offers the possibility for the guest to control the TV in the room on his/her own smartphone, eliminating contact with the traditional TV control.

Integrations made with the Group’s Systems and Hotels

Attentive to the safety of its guests, the group’s hotels located in Portugal have already adapted to the new recommendations of the Directorate-General of Health and received the “Estabelecimento Clean & Safe” seal for Portuguese tourism companies. The Pestana brand mobile application is yet another tool that is helping hotels of the Portuguese group to adapt to the new rules and the new reality.

“Pestana Hotel Group thanks Nonius for this partnership, which has contributed to a better experience for our customers, at a time as challenging as what we are now. If we already believe in this tool, the restrictions and fears of the pandemic reinforce the need for an application that supports customer questions and needs. The Nonius/GuestU App is the best answer we can have. To highlight the availability, critical capacity and quick response of the Nonius/GuestU team throughout the process. We hope to continue developing this application in partnership and be able to surprise our customers even more before, during and after their stay in our hotels.”

Sofia FernandesCMO at Pestana Hotel Group

“It was a winning bet, this partnership between Pestana Hotel Group and Nonius / GuestU for the development of the mobile application for the Group. From the first day, the desire to create something different and the focus on improving the experience of our customers served as motivation and the result is in sight. I look forward to the evolution of the application and the results of its use to satisfy our customers.”

André ValaDirector of Technology at Pestana Hotel Group

“Nonius thanks Pestana Hotel Group for this partnership, so that together we can improve the experience of its guests! Pestana Group’s teams were essential to achieve such a rewarding and differentiated final result.

This partnership will continue and other resources will be developed to enrich the app of the Pestana Hotel Group.”

Manuel LimaMobile Business Unit Director at Nonius

The largest Portuguese hotel group, Pestana Hotel Group, is a symbol of quality, charm and innovation.It operates in 15 countries across Europe, America and Africa, its hotels, resorts and Pousadas de Portugal do not go unnoticed by guests and become part of the attraction of their travels. The first group’s hotel was the Pestana Carlton Madeira, which is still a reference of luxury and charisma in the city of Funchal, Madeira island.

The group is always ahead of its time to offer differentiated and unique experiences to its customers, so it chose the development of a mobile app for its brand to surprise them even before their arrival.

Nowadays, the app is available in all group properties currently open and will play a key role during the stay of its guests, providing the necessary social distance and maintaining constant communication between the guest and the hotel.

Pestana App

The brand application was developed according to the specifications of the Pestana Hotel Group and is available to all its customers on the App Store and Google Play.

Highlights

Online Check-in

Online check-in allows the guest to provide their data and preferences digitally before arriving at the hotel, avoiding queues and crowds at the reception. On the operational side, it allows for a better preparation of the guest’s arrival.

Mobile Key 

This feature allows the guest to use the hotel app installed on their smartphone as a key to the room in which they are staying. This avoids touching traditional keys and locks.

In-app guest request

Chat & Request allows the guest to keep in touch with the hotel staff, make requests or answer questions digitally, without having to go to the reception or use the room phone.

Digital information about Hotels and their Services

Hotel information allows the guest to consult all the services available at the hotel, inquire about the security rules or any other option available by the hotels, directly from the smartphone and without having contact with the paper directories or any other surface of the hotel. This initiative also contributes to a more sustainable and ecological operation model.

Remote control for the TV System

The TV remote control available in the hotel app offers the possibility for the guest to control the TV in the room on his/her own smartphone, eliminating contact with the traditional TV control.

Integrations made with the Group’s Systems and Hotels

Attentive to the safety of its guests, the group’s hotels located in Portugal have already adapted to the new recommendations of the Directorate-General of Health and received the “Estabelecimento Clean & Safe” seal for Portuguese tourism companies. The Pestana brand mobile application is yet another tool that is helping hotels of the Portuguese group to adapt to the new rules and the new reality.

“Pestana Hotel Group thanks Nonius for this partnership, which has contributed to a better experience for our customers, at a time as challenging as what we are now. If we already believe in this tool, the restrictions and fears of the pandemic reinforce the need for an application that supports customer questions and needs. The Nonius/GuestU App is the best answer we can have. To highlight the availability, critical capacity and quick response of the Nonius/GuestU team throughout the process. We hope to continue developing this application in partnership and be able to surprise our customers even more before, during and after their stay in our hotels.”

Sofia FernandesCMO at Pestana Hotel Group

“It was a winning bet, this partnership between Pestana Hotel Group and Nonius / GuestU for the development of the mobile application for the Group. From the first day, the desire to create something different and the focus on improving the experience of our customers served as motivation and the result is in sight. I look forward to the evolution of the application and the results of its use to satisfy our customers.”

André ValaDirector of Technology at Pestana Hotel Group

“Nonius thanks Pestana Hotel Group for this partnership, so that together we can improve the experience of its guests! Pestana Group’s teams were essential to achieve such a rewarding and differentiated final result.

This partnership will continue and other resources will be developed to enrich the app of the Pestana Hotel Group.”

Manuel LimaMobile Business Unit Director at Nonius

El mayor grupo hotelero portugués, Pestana Hotel Group, es un símbolo de calidad, encanto e innovación. Opera en 15 países de Europa, América y África, sus hoteles, resorts y Pousadas de Portugal no pasan desapercibidos por los huéspedes y se convierten en parte de la atracción de sus viajes. El primer hotel del grupo fue el Pestana Carlton Madeira, que sigue siendo una referencia de lujo y carisma en la ciudad de Funchal, isla de Madeira.

El grupo siempre está adelantado a su tiempo para ofrecer experiencias diferenciadas y únicas a sus clientes, por lo que decidió desarrollar una aplicación móvil para su marca para sorprenderlos incluso antes de su llegada.

Hoy, la aplicación está disponible en todas las propiedades del grupo actualmente abiertas y jugará un papel clave durante la estancia de sus huéspedes, proporcionando la distancia social necesaria y manteniendo una comunicación constante entre el huésped y el hotel.

App de Pestana

La aplicación de la marca se desarrolló de acuerdo con las especificaciones del Pestana Hotel Group y está disponible para todos sus clientes en la App Store y Google Play.

Destaques

Check-in Online

El check-in online permite a los huéspedes proporcionar sus detalles y preferencias digitalmente antes de llegar al hotel, evitando colas y multitudes en la recepción. Por el lado de la operación, permite una mejor preparación para la llegada de sus huéspedes.

Llave apertura habitación

Esta característica permite al huésped usar la aplicación del hotel instalada en su teléfono como una llave de la habitación en la que se hospeda. Esto evita tocar las llaves y cerraduras tradicionales.

Solicitud de huésped en la app

Chat & Solicitudes permite al huésped mantenerse en contacto con el personal del hotel, hacer solicitudes o responder preguntas digitalmente, sin tener que ir a la recepción o usar el teléfono de la habitación.

Información digital sobre hoteles y sus servicios

La información del hotel permite al huésped consultar todos los servicios disponibles en el hotel, preguntar sobre las reglas de seguridad o cualquier otra opción disponible por los hoteles, directamente desde el teléfono inteligente y sin tener contacto con los directorios en papel o cualquier otra superficie del hotel. Esta iniciativa también contribuye a un modelo operativo más sostenible y ecológico.

Control remoto para sistema de TV interactiva

El control remoto del televisor disponible en la aplicación del hotel ofrece la posibilidad de que el huésped controle el televisor en la habitación desde su propio teléfono, eliminando el contacto con el control tradicional del televisor.

Integraciones realizadas con los Sistemas y Hoteles del Grupo

Atentos a la seguridad de sus huéspedes, los hoteles del grupo ubicado en Portugal ya se han adaptado a las nuevas recomendaciones de la Dirección General de Salud y recibieron el sello «Estabelecimento Clean & Safe» para las empresas turísticas portuguesas. La aplicación móvil de la marca Pestana es otra herramienta que está ayudando a los hoteles del grupo portugués a adaptarse a las nuevas reglas y la nueva realidad.

“Pestana Hotel Group agradece a Nonius por esta asociación, que ha contribuido a una mejor experiencia para nuestros clientes, en un momento tan desafiante como lo que somos ahora. Si ya creemos en esta herramienta, las restricciones y los temores de la pandemia refuerzan la necesidad de una aplicación que respalde las preguntas y necesidades de los clientes. La aplicación Nonius / GuestU es la mejor respuesta que podemos tener. Para resaltar la disponibilidad, la capacidad crítica y la respuesta rápida del equipo Nonius / GuestU durante todo el proceso. Esperamos continuar desarrollando esta aplicación en asociación y poder sorprender aún más a nuestros clientes antes, durante y después de su estadía en nuestros hoteles.”

Sofia FernandesCMO de Pestana Hotel Group

“Fue una apuesta ganadora, esta asociación entre Pestana Hotel Group y Nonius / GuestU para el desarrollo de la aplicación móvil para el Grupo. Desde el primer día, el deseo de crear algo diferente y el enfoque en mejorar la experiencia de nuestros clientes sirvió como motivación y el resultado está a la vista. Espero con interés la evolución de la aplicación y los resultados de su uso para satisfacer a nuestros clientes.”

André ValaDirector de Tecnología de Pestana Hotel Group

“Nonius agradece a Pestana Hotel Group por esta asociación, para que juntos podamos mejorar la experiencia de sus huéspedes. La colaboración y participación de los equipos del Grupo Pestana fueron esenciales para lograr un resultado final tan gratificante y diferenciador.

Esta asociación continuará y se desarrollarán otros recursos para enriquecer la aplicación del Pestana Hotel Group.”

Manuel LimaDirector de la Unidad de Negocio Móvil de Nonius

The largest Portuguese hotel group, Pestana Hotel Group, is a symbol of quality, charm and innovation.It operates in 15 countries across Europe, America and Africa, its hotels, resorts and Pousadas de Portugal do not go unnoticed by guests and become part of the attraction of their travels. The first group’s hotel was the Pestana Carlton Madeira, which is still a reference of luxury and charisma in the city of Funchal, Madeira island.

The group is always ahead of its time to offer differentiated and unique experiences to its customers, so it chose the development of a mobile app for its brand to surprise them even before their arrival.

Nowadays, the app is available in all group properties currently open and will play a key role during the stay of its guests, providing the necessary social distance and maintaining constant communication between the guest and the hotel.

Pestana App

The brand application was developed according to the specifications of the Pestana Hotel Group and is available to all its customers on the App Store and Google Play.

Highlights

Online Check-in

Online check-in allows the guest to provide their data and preferences digitally before arriving at the hotel, avoiding queues and crowds at the reception. On the operational side, it allows for a better preparation of the guest’s arrival.

Mobile Key

This feature allows the guest to use the hotel app installed on their smartphone as a key to the room in which they are staying. This avoids touching traditional keys and locks.

In-app guest request

Chat & Request allows the guest to keep in touch with the hotel staff, make requests or answer questions digitally, without having to go to the reception or use the room phone.

Digital information about Hotels and their Services

Hotel information allows the guest to consult all the services available at the hotel, inquire about the security rules or any other option available by the hotels, directly from the smartphone and without having contact with the paper directories or any other surface of the hotel. This initiative also contributes to a more sustainable and ecological operation model.

Remote control for the TV System

The TV remote control available in the hotel app offers the possibility for the guest to control the TV in the room on his/her own smartphone, eliminating contact with the traditional TV control.

Integrations made with the Group’s Systems and Hotels

Attentive to the safety of its guests, the group’s hotels located in Portugal have already adapted to the new recommendations of the Directorate-General of Health and received the “Estabelecimento Clean & Safe” seal for Portuguese tourism companies. The Pestana brand mobile application is yet another tool that is helping hotels of the Portuguese group to adapt to the new rules and the new reality.

“Pestana Hotel Group thanks Nonius for this partnership, which has contributed to a better experience for our customers, at a time as challenging as what we are now. If we already believe in this tool, the restrictions and fears of the pandemic reinforce the need for an application that supports customer questions and needs. The Nonius/GuestU App is the best answer we can have. To highlight the availability, critical capacity and quick response of the Nonius/GuestU team throughout the process. We hope to continue developing this application in partnership and be able to surprise our customers even more before, during and after their stay in our hotels.”

Sofia FernandesCMO at Pestana Hotel Group

“It was a winning bet, this partnership between Pestana Hotel Group and Nonius / GuestU for the development of the mobile application for the Group. From the first day, the desire to create something different and the focus on improving the experience of our customers served as motivation and the result is in sight. I look forward to the evolution of the application and the results of its use to satisfy our customers.”

André ValaDirector of Technology at Pestana Hotel Group

“Nonius thanks Pestana Hotel Group for this partnership, so that together we can improve the experience of its guests! Pestana Group’s teams were essential to achieve such a rewarding and differentiated final result. This partnership will continue and other resources will be developed to enrich the app of the Pestana Hotel Group.”

Manuel LimaMobile Business Unit Director at Nonius

The largest Portuguese hotel group, Pestana Hotel Group, is a symbol of quality, charm and innovation.It operates in 15 countries across Europe, America and Africa, its hotels, resorts and Pousadas de Portugal do not go unnoticed by guests and become part of the attraction of their travels. The first group’s hotel was the Pestana Carlton Madeira, which is still a reference of luxury and charisma in the city of Funchal, Madeira island.

The group is always ahead of its time to offer differentiated and unique experiences to its customers, so it chose the development of a mobile app for its brand to surprise them even before their arrival.

Nowadays, the app is available in all group properties currently open and will play a key role during the stay of its guests, providing the necessary social distance and maintaining constant communication between the guest and the hotel.

Pestana App

The brand application was developed according to the specifications of the Pestana Hotel Group and is available to all its customers on the App Store and Google Play.

Highlights

Online Check-in

Online check-in allows the guest to provide their data and preferences digitally before arriving at the hotel, avoiding queues and crowds at the reception. On the operational side, it allows for a better preparation of the guest’s arrival.

Mobile Key 

This feature allows the guest to use the hotel app installed on their smartphone as a key to the room in which they are staying. This avoids touching traditional keys and locks.

In-app guest request

Chat & Request allows the guest to keep in touch with the hotel staff, make requests or answer questions digitally, without having to go to the reception or use the room phone.

Digital information about Hotels and their Services

Hotel information allows the guest to consult all the services available at the hotel, inquire about the security rules or any other option available by the hotels, directly from the smartphone and without having contact with the paper directories or any other surface of the hotel. This initiative also contributes to a more sustainable and ecological operation model.

Remote control for the TV System

The TV remote control available in the hotel app offers the possibility for the guest to control the TV in the room on his/her own smartphone, eliminating contact with the traditional TV control.

Integrations made with the Group’s Systems and Hotels

Attentive to the safety of its guests, the group’s hotels located in Portugal have already adapted to the new recommendations of the Directorate-General of Health and received the “Estabelecimento Clean & Safe” seal for Portuguese tourism companies. The Pestana brand mobile application is yet another tool that is helping hotels of the Portuguese group to adapt to the new rules and the new reality.

“Pestana Hotel Group thanks Nonius for this partnership, which has contributed to a better experience for our customers, at a time as challenging as what we are now. If we already believe in this tool, the restrictions and fears of the pandemic reinforce the need for an application that supports customer questions and needs. The Nonius/GuestU App is the best answer we can have. To highlight the availability, critical capacity and quick response of the Nonius/GuestU team throughout the process. We hope to continue developing this application in partnership and be able to surprise our customers even more before, during and after their stay in our hotels.”

Sofia FernandesCMO at Pestana Hotel Group

“It was a winning bet, this partnership between Pestana Hotel Group and Nonius / GuestU for the development of the mobile application for the Group. From the first day, the desire to create something different and the focus on improving the experience of our customers served as motivation and the result is in sight. I look forward to the evolution of the application and the results of its use to satisfy our customers.”

André ValaDirector of Technology at Pestana Hotel Group

“Nonius thanks Pestana Hotel Group for this partnership, so that together we can improve the experience of its guests! Pestana Group’s teams were essential to achieve such a rewarding and differentiated final result.

This partnership will continue and other resources will be developed to enrich the app of the Pestana Hotel Group.”

Manuel LimaMobile Business Unit Director at Nonius

The largest Portuguese hotel group, Pestana Hotel Group, is a symbol of quality, charm and innovation.It operates in 15 countries across Europe, America and Africa, its hotels, resorts and Pousadas de Portugal do not go unnoticed by guests and become part of the attraction of their travels. The first group’s hotel was the Pestana Carlton Madeira, which is still a reference of luxury and charisma in the city of Funchal, Madeira island.

The group is always ahead of its time to offer differentiated and unique experiences to its customers, so it chose the development of a mobile app for its brand to surprise them even before their arrival.

Nowadays, the app is available in all group properties currently open and will play a key role during the stay of its guests, providing the necessary social distance and maintaining constant communication between the guest and the hotel.

Pestana App

The brand application was developed according to the specifications of the Pestana Hotel Group and is available to all its customers on the App Store and Google Play.

Highlights

Online Check-in

Online check-in allows the guest to provide their data and preferences digitally before arriving at the hotel, avoiding queues and crowds at the reception. On the operational side, it allows for a better preparation of the guest’s arrival.

Mobile Key

This feature allows the guest to use the hotel app installed on their smartphone as a key to the room in which they are staying. This avoids touching traditional keys and locks.

In-app guest request

Chat & Request allows the guest to keep in touch with the hotel staff, make requests or answer questions digitally, without having to go to the reception or use the room phone.

Digital information about Hotels and their Services

Hotel information allows the guest to consult all the services available at the hotel, inquire about the security rules or any other option available by the hotels, directly from the smartphone and without having contact with the paper directories or any other surface of the hotel. This initiative also contributes to a more sustainable and ecological operation model.

Remote control for the TV System

The TV remote control available in the hotel app offers the possibility for the guest to control the TV in the room on his/her own smartphone, eliminating contact with the traditional TV control.

Integrations made with the Group’s Systems and Hotels

Attentive to the safety of its guests, the group’s hotels located in Portugal have already adapted to the new recommendations of the Directorate-General of Health and received the “Estabelecimento Clean & Safe” seal for Portuguese tourism companies. The Pestana brand mobile application is yet another tool that is helping hotels of the Portuguese group to adapt to the new rules and the new reality.

“Pestana Hotel Group thanks Nonius for this partnership, which has contributed to a better experience for our customers, at a time as challenging as what we are now. If we already believe in this tool, the restrictions and fears of the pandemic reinforce the need for an application that supports customer questions and needs. The Nonius/GuestU App is the best answer we can have. To highlight the availability, critical capacity and quick response of the Nonius/GuestU team throughout the process. We hope to continue developing this application in partnership and be able to surprise our customers even more before, during and after their stay in our hotels.”

Sofia FernandesCMO at Pestana Hotel Group

“It was a winning bet, this partnership between Pestana Hotel Group and Nonius / GuestU for the development of the mobile application for the Group. From the first day, the desire to create something different and the focus on improving the experience of our customers served as motivation and the result is in sight. I look forward to the evolution of the application and the results of its use to satisfy our customers.”

André ValaDirector of Technology at Pestana Hotel Group

“Nonius thanks Pestana Hotel Group for this partnership, so that together we can improve the experience of its guests! Pestana Group’s teams were essential to achieve such a rewarding and differentiated final result.

This partnership will continue and other resources will be developed to enrich the app of the Pestana Hotel Group.”

Manuel LimaMobile Business Unit Director at Nonius