In order to keep improving their customer service experience and make sure that all guests were enjoying everything the property has to offer, The Lakes by YOO opted for a branded guest app. By downloading the mobile app, guests can access an Estate Map with a list of all locations and activities, use their mobile key to substitute plastic key cards, discover unmissable places in the Cotswolds region and find more about local eateries.
The Lakes was designed so guests can reconnect with nature and spend time with their family and friends. Besides being able to enjoy the spa, lake activities and even a farm onsite, guests can sit down and relax after a full day outside to watch the TV shows or movies they love. The implemented in-room Cast solution allows them to stream content from their own devices, making Netflix, Disney+, or any other streaming service available in only a few clicks.