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Belmond El Encanto in California improves guest digital experience

Belmond El Encanto in California improves guest digital experience

Belmond El Encanto na Califórnia aposta na experiência digital dos hóspedes

Belmond El Encanto in California improves guest digital experience

Belmond El Encanto in California improves guest digital experience

Belmond El Encanto is one of the most iconic hotels in Santa Barbara, California, USA, also known as the ‘American Riviera’. Santa Barbara’s only Forbes Five-Star resort is an enchanting hideaway for those who cherish privacy and serenity, combining glamour with laidback style.

The 92 suites and rooms received Nonius Interactive TV System embedded in its existing LG Pro:Centric Smart TV – a great solution with no need for extra equipment, like set-top boxes.

IPTV SOLUTION

This End-to-End IPTV solution with Free-to-Guest HD channels is provided by COX Communications and includes improvements on the earlier generation of LG Pro:Centric screens, such as faster zapping speed and reduced TV start-up time.

Additionally, the NONIUS.TV system provides guests with Interactive Programing Guide and resume-last-view channel features.

Besides the TV system, Belmond El Encanto also improved connectivity and Internetperformance for its guests. Network and Wi-Fi infrastructures were tuned up to support next generation hotel guest applications. Guests now have a managed, reliable, and fast internet connection throughout the hotel and on any mobile device.

All IT systems, including switching and Wi-Fi from 3rd parties, are being managed by Nonius with 24-hour call center service support.

This project is part of the successful partnership between Nonius and Belmond, which has already equipped 15 hotels worldwide with Nonius Internet Access solution.

Belmond El Encanto is Nonius’ first Belmond IPTV project but others are scheduled to come in 2016 including Mexico, Cambodia and South Africa.

“We are very honored that Belmond continues to choose Nonius to innovate their guest experience. Over the years, the Nonius-Belmond partnership has been a tremendous success story. With this project, we have added interactive TV to the corporate partnership.
I believe the key is our close collaboration, and we look forward to exploring new areas of opportunities to innovate Guest IT – wherever and whenever this iconic hotel group needs us.”

Giuseppe CarpintieriNonius Director of Global Business
About Belmond

Belmond Ltd. is a global collection of exceptional hotel and luxury travel adventures in some of the world’s most inspiring and enriching destinations. Established almost 40 years ago with the acquisition of Belmond Hotel Cipriani in Venice, the Company owns and operates 46 unique and distinctive hotel, rail and river cruise experiences in many of the world’s most celebrated destinations. From city landmarks to intimate resorts, the collection includes Belmond Grand Hotel Europe, St. Petersburg; Belmond Copacabana Palace, Rio de Janeiro; Belmond Maroma Resort & Spa, Riviera Maya; and Belmond El Encanto, Santa Barbara. Belmond also encompasses safaris, six luxury tourist trains including the Venice Simplon-Orient-Express, three river cruises and ‘21’, one of New York’s most storied restaurants.

Belmond El Encanto is one of the most iconic hotels in Santa Barbara, California, USA, also known as the ‘American Riviera’. Santa Barbara’s only Forbes Five-Star resort is an enchanting hideaway for those who cherish privacy and serenity, combining glamour with laidback style.

The 92 suites and rooms received Nonius Interactive TV System embedded in its existing LG Pro:Centric Smart TV – a great solution with no need for extra equipment, like set-top boxes.

IPTV SOLUTION

This End-to-End IPTV solution with Free-to-Guest HD channels is provided by COX Communications and includes improvements on the earlier generation of LG Pro:Centric screens, such as faster zapping speed and reduced TV start-up time.

Additionally, the NONIUS.TV system provides guests with Interactive Programing Guide and resume-last-view channel features.

Besides the TV system, Belmond El Encanto also improved connectivity and Internetperformance for its guests. Network and Wi-Fi infrastructures were tuned up to support next generation hotel guest applications. Guests now have a managed, reliable, and fast internet connection throughout the hotel and on any mobile device.

All IT systems, including switching and Wi-Fi from 3rd parties, are being managed by Nonius with 24-hour call center service support.

This project is part of the successful partnership between Nonius and Belmond, which has already equipped 15 hotels worldwide with Nonius Internet Access solution.

Belmond El Encanto is Nonius’ first Belmond IPTV project but others are scheduled to come in 2016 including Mexico, Cambodia and South Africa.

“We are very honored that Belmond continues to choose Nonius to innovate their guest experience. Over the years, the Nonius-Belmond partnership has been a tremendous success story. With this project, we have added interactive TV to the corporate partnership.
I believe the key is our close collaboration, and we look forward to exploring new areas of opportunities to innovate Guest IT – wherever and whenever this iconic hotel group needs us.”

Giuseppe CarpintieriNonius Director of Global Business
About Belmond

Belmond Ltd. is a global collection of exceptional hotel and luxury travel adventures in some of the world’s most inspiring and enriching destinations. Established almost 40 years ago with the acquisition of Belmond Hotel Cipriani in Venice, the Company owns and operates 46 unique and distinctive hotel, rail and river cruise experiences in many of the world’s most celebrated destinations. From city landmarks to intimate resorts, the collection includes Belmond Grand Hotel Europe, St. Petersburg; Belmond Copacabana Palace, Rio de Janeiro; Belmond Maroma Resort & Spa, Riviera Maya; and Belmond El Encanto, Santa Barbara. Belmond also encompasses safaris, six luxury tourist trains including the Venice Simplon-Orient-Express, three river cruises and ‘21’, one of New York’s most storied restaurants.

Belmond El Encanto é um dos hotéis mais emblemáticos de Santa Bárbara, Califórnia, EUA, também conhecida como a “Riviera Americana”. Este resort é o único com a distinção Forbes Five-Star em Santa Bárbara, sendo um refúgio encantador para aqueles que apreciam privacidade e serenidade, combinando glamour com um estilo descontraído.

Os 92 quartos e suites deste hotel foram equipados com o Sistema de TV Interativo da Nonius, incorporado nas Smart TVs LG Pro:Centric já existentes. Esta é uma ótima solução que dispensa equipamento extra como set-top boxes, permitindo ao hotel reutilizar o investimento em ecrãs de TV.

SOLUÇÃO IPTV

Esta solução de IPTV End-to-End com canais Free-to-Guest HD é fornecida pela Cox Communications e inclui uma série de melhorias em relação à geração anterior das TVs LG Pro:Centric, como zapping mais rápido e redução do tempo de inicialização da TV.

Além do sistema de TV, o Belmond El Encanto também melhorou o serviço de Acesso à Internet para os hóspedes. A infra-estrutura da rede Wi-Fi foi atualizada de forma a suportar a próxima geração de aplicações para os hóspedes. A conexão à Internet é agora mais segura e rápida em todo o hotel e em qualquer dispositivo móvel.

Todos os sistemas de TI, incluindo infraestrutura de switching, rede Wi-Fi e equipamentos de terceiros, são geridos pela Nonius, que presta também o serviço de suporte técnico disponível 24 horas por dia.
Os resultados têm sido ótimos para o hotel e para os seus hóspedes e conseguiu-se reduzir significativamente as horas de serviço de suporte e manutenção, que anteriormente era realizado pelo departamento de manutenção hotel.

Este projecto faz parte da parceria de sucesso existente entre Nonius e Grupo Belmond, que já permitiu equipar 15 hotéis em todo o mundo com a solução de acesso à Internet da Nonius.

O Belmond El Encanto é o primeiro projeto IPTV Belmond da Nonius, estando previstos novos projetos em 2016, incluindo México, Camboja e África do Sul.

“Estamos muito honrados por o Belmond Hotel Group continuar a escolher a Nonius para inovar na experiência dos seus hóspedes. Ao longo dos anos, a parceria Nonius – Belmond tem sido uma história de sucesso tremendo. Com esse projeto, adicionamos a solução de televisão interactiva a esta parceria corporativa.
Acredito que a chave para este sucesso é a nossa estreita colaboração. Estamos ansiosos para explorar novas oportunidades para inovar na experiência tecnológica dos hóspedes – sempre que este icônico grupo hoteleiro precisar de nós.”

Giuseppe Carpintieri Director Global de Negócios na Nonius
Sobre o Grupo Belmond

Belmond Ltd. é uma coleção de hotéis excepcionais e experiências de luxo em alguns dos destinos mais inspiradores e fascinantes do mundo. Fundada há quase 40 anos com a aquisição do Belmond Hotel Cipriani, em Veneza, a empresa possui e opera 46 únicos e distintos hotéis, experiências em comboios e cruzeiros fluviais nos destinos mais emblemáticos do mundo. Desde as cidades mais badaladas até aos resorts mais familiares, a coleção do grupo inclui o Belmond Grand Hotel Europe, São Petersburgo; Belmond Copacabana Palace, Rio de Janeiro; Belmond Maroma Resort & Spa, Riviera Maya; e Belmond El Encanto, Santa Barbara. O grupo Belmond também abrange safaris, seis trens turísticos de luxo, incluindo o Venice Simplon-Orient-Express, três cruzeiros fluviais e o ’21’, um dos mais célebres restaurantes de Nova Iorque.

Belmond El Encanto is one of the most iconic hotels in Santa Barbara, California, USA, also known as the ‘American Riviera’. Santa Barbara’s only Forbes Five-Star resort is an enchanting hideaway for those who cherish privacy and serenity, combining glamour with laidback style.

The 92 suites and rooms received Nonius Interactive TV System embedded in its existing LG Pro:Centric Smart TV – a great solution with no need for extra equipment, like set-top boxes.

IPTV SOLUTION

This End-to-End IPTV solution with Free-to-Guest HD channels is provided by COX Communications and includes improvements on the earlier generation of LG Pro:Centric screens, such as faster zapping speed and reduced TV start-up time.

Additionally, the NONIUS.TV system provides guests with Interactive Programing Guide and resume-last-view channel features.

Besides the TV system, Belmond El Encanto also improved connectivity and Internetperformance for its guests. Network and Wi-Fi infrastructures were tuned up to support next generation hotel guest applications. Guests now have a managed, reliable, and fast internet connection throughout the hotel and on any mobile device.

All IT systems, including switching and Wi-Fi from 3rd parties, are being managed by Nonius with 24-hour call center service support.

This project is part of the successful partnership between Nonius and Belmond, which has already equipped 15 hotels worldwide with Nonius Internet Access solution.

Belmond El Encanto is Nonius’ first Belmond IPTV project but others are scheduled to come in 2016 including Mexico, Cambodia and South Africa.

“We are very honored that Belmond continues to choose Nonius to innovate their guest experience. Over the years, the Nonius-Belmond partnership has been a tremendous success story. With this project, we have added interactive TV to the corporate partnership.
I believe the key is our close collaboration, and we look forward to exploring new areas of opportunities to innovate Guest IT – wherever and whenever this iconic hotel group needs us.”

Giuseppe CarpintieriNonius Director of Global Business
About Belmond

Belmond Ltd. is a global collection of exceptional hotel and luxury travel adventures in some of the world’s most inspiring and enriching destinations. Established almost 40 years ago with the acquisition of Belmond Hotel Cipriani in Venice, the Company owns and operates 46 unique and distinctive hotel, rail and river cruise experiences in many of the world’s most celebrated destinations. From city landmarks to intimate resorts, the collection includes Belmond Grand Hotel Europe, St. Petersburg; Belmond Copacabana Palace, Rio de Janeiro; Belmond Maroma Resort & Spa, Riviera Maya; and Belmond El Encanto, Santa Barbara. Belmond also encompasses safaris, six luxury tourist trains including the Venice Simplon-Orient-Express, three river cruises and ‘21’, one of New York’s most storied restaurants.

Belmond El Encanto is one of the most iconic hotels in Santa Barbara, California, USA, also known as the ‘American Riviera’. Santa Barbara’s only Forbes Five-Star resort is an enchanting hideaway for those who cherish privacy and serenity, combining glamour with laidback style.

The 92 suites and rooms received Nonius Interactive TV System embedded in its existing LG Pro:Centric Smart TV – a great solution with no need for extra equipment, like set-top boxes.

IPTV SOLUTION

This End-to-End IPTV solution with Free-to-Guest HD channels is provided by COX Communications and includes improvements on the earlier generation of LG Pro:Centric screens, such as faster zapping speed and reduced TV start-up time.

Additionally, the NONIUS.TV system provides guests with Interactive Programing Guide and resume-last-view channel features.

Besides the TV system, Belmond El Encanto also improved connectivity and Internetperformance for its guests. Network and Wi-Fi infrastructures were tuned up to support next generation hotel guest applications. Guests now have a managed, reliable, and fast internet connection throughout the hotel and on any mobile device.

All IT systems, including switching and Wi-Fi from 3rd parties, are being managed by Nonius with 24-hour call center service support.

This project is part of the successful partnership between Nonius and Belmond, which has already equipped 15 hotels worldwide with Nonius Internet Access solution.

Belmond El Encanto is Nonius’ first Belmond IPTV project but others are scheduled to come in 2016 including Mexico, Cambodia and South Africa.

“We are very honored that Belmond continues to choose Nonius to innovate their guest experience. Over the years, the Nonius-Belmond partnership has been a tremendous success story. With this project, we have added interactive TV to the corporate partnership.
I believe the key is our close collaboration, and we look forward to exploring new areas of opportunities to innovate Guest IT – wherever and whenever this iconic hotel group needs us.”

Giuseppe CarpintieriNonius Director of Global Business
About Belmond

Belmond Ltd. is a global collection of exceptional hotel and luxury travel adventures in some of the world’s most inspiring and enriching destinations. Established almost 40 years ago with the acquisition of Belmond Hotel Cipriani in Venice, the Company owns and operates 46 unique and distinctive hotel, rail and river cruise experiences in many of the world’s most celebrated destinations. From city landmarks to intimate resorts, the collection includes Belmond Grand Hotel Europe, St. Petersburg; Belmond Copacabana Palace, Rio de Janeiro; Belmond Maroma Resort & Spa, Riviera Maya; and Belmond El Encanto, Santa Barbara. Belmond also encompasses safaris, six luxury tourist trains including the Venice Simplon-Orient-Express, three river cruises and ‘21’, one of New York’s most storied restaurants.

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