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Discover how the Pestana Hotel Group is digitizing the Guest Journey!

By 10 février 2022juillet 11th, 2022Chaînes Mondiales, Études de cas, Groupes Hôteliers, Mobile
The Pestana Hotel Group mobile app, developed together with Nonius, is providing a greater experience to their guests, while improving operations efficiency and increasing revenue.

 

The Pestana Hotel Group stands out for offering differentiated and unique experiences to its guests. Through our mobile platform, guests can have an amazing digital experience during all of their journey, from the booking process up to the post stay.

Nonius’ Hotel App is the perfect solution for any hotel group that wants to give guests a complete contactless stay while reducing physical touchpoints and improving hotel operations. Also, it allows the hoteliers to empower guests with a smoother travel experience, present them the hotel services, give them the autonomy to order easily, generating more savings and guest satisfaction.

The most complete Digital Guest Experience in one App!

Check some features available in the Pestana Hotel Group App:

Online Check-In

Faster, frictionless and paperless, the online check-in allows the collection of accurate guest data for marketing promotions and reviews. Guests can avoid queues and crowds at the reception. All the process is integrated with the Hotel’s PMS and CRM.

Mobile Room Key

After the check-in, a mobile key is available in the hotel app. The app can be used as an alternative to the usual room key, as the door can be opened by pressing a button and holding the device near the lock. This avoids touching traditional keys and locks and reduces the usage of plastic key cards.

Room Service Requests

By offering mobile ordering, guests can view all the restaurant menus available by category with descriptions and images, allowing them to place multiple orders and comment on any additional options they require. This will generate extra revenue and improve operations while eliminating the need for printed in-room menus!

Hotel services and useful information

Guests can consult all of the hotel services available, chat with the staff, make requests for a housekeeping service, a late check-out, a wake-up call or even report a maintenance need. In addition, they have access to a city guide with points of interest and routes, weather, news and flight information.

“One of the Pestana Hotel Group’s main goals over the years has been its focus on the digitalization process, following the most relevant digital trends and providing our guests with the best possible experience in a seamless manner. The Pestana App is an ongoing project that helps us connect with our clients, offering them extra support and comfort throughout the entire customer journey. Our strategy aims to concentrate all the needed steps before, during and after the stay in only one place. We are eager to continue developing this app with Nonius, improving and evolving with the goal of enhancing the customer’s experience.”

Catarina FigueiredoRevenue Management and Marketing Director at Pestana Hotel Group

“At Pousada Serra da Estrela, we have found it very easy for both customers and the team to use all the potentialities of the Pestana App. As there is full Wi-Fi coverage in the entire hotel, clients can, for example, plan their fun activities while enjoying the pool area. On the other hand, the operations team also adopted the app from the very beginning: providing updated information accordingly to the season and fast replies to our guests, while offering training to all involved teams, in order to offer guests with excellent customer support.”

Pedro PintoUnit Manager at Pousada da Serra da Estrela

“It has been a pleasure developing this project together with the Pestana Hotel Group team, with whom we share the vision to provide the best digital experience to their guests via the App. There is already a long-lasting partnership with Pestana, and we will keep working together on bringing new features that add value to both guests and hotels.”

Manuel LimaMobile Business Unit Director at Nonius
Offer guests everything they need in the palm of their hand!
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