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Contactless F&B ordering: increase revenue with a seamless service experience

By 19 Maggio 2022Settembre 29th, 2022App ristorante, Mobile, Notizia, Prodotto
Our in-room and table ordering solution can also be integrated with POS and printers for more efficient operations

Guests and restaurant clients have moved on from paper menus and calls to the reception. They now want to order food and beverages quickly and conveniently using their own devices. Our contactless F&B ordering solution is available on the Guest App and provides a seamless dining experience while reducing unnecessary touchpoints and eliminating print collateral. Staff can also efficiently manage orders through a web backoffice with the possibility of POS integration.

Did you know?

25%

of the guests that use the App make a room service request

70%

of all the requests made in the App are for Room Service

44€

average spend per guest

Great menu browsing and shopping cart UI/UX

Placing orders was never this simple! Guests can access the Room Service menu by category (drinks, meals, snacks) with descriptions and images. Users can add items to the shopping cart, edit, review the total price and submit when ready. They can also view their order history details.

Easily receive and manage orders

The web backoffice receives all orders automatically, allowing the team to manage orders and their statuses. The platform can also be used by staff to manage opening hours and how items are presented to guests.

POS Integration to optimise processes

The integration between the F&B Ordering functionality and the POS ensures that orders are automatically launched in the system after the guest completes the request on the app. This guarantees that orders go directly to the kitchen and that the guest room is billed correctly. Besides that, it facilitates the update of items and prices on the Guest App since all the information is imported from the POS.

Mobile ordering is also instrumental in helping hotels overcome labour shortages by freeing up front of house staff from order-taking roles, enabling them to attend to other pressing guest needs.

Restaurant App specially designed for table ordering

Our solution is also a great fit for table ordering. Restaurant clients can easily access the menu and place orders by scanning a QR code available on the table. The Restaurant Web App is customisable to each outlet and can support an unlimited number of tables and orders. It can also be integrated with POS and payment gateway and be fully managed by the backoffice.

“Our mobile ordering functionality was designed to help hotels and restaurants increase their revenue while offering an efficient and contactless service. Besides thrilling guests with the convenience of ordering through their own devices, our solution also optimises operational processes, saving staff time and allowing them to promptly help guests when necessary.”

Manuel LimaMobile Business Unit Director at Nonius
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