Empower your guests and free up your front desk

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

Knowing your guests is paramount to build a great guest experience but you need to know what to do with that information. Nonius provides a Marketing platform, that can transform knowledge into actions and actually improve the guest experience, increasing profitability through the sale of additional services, increasing efficiency and guest loyalty.

This tool is built based on 2 main pillars: Process Automation and Guest Empowerment.

Automation:

Check-in automation integrated with major CRS/PMS vendors. Check the full list here;
Automation of email campaigns triggered by the stage of the journey the guest is on;
Automatic audience segmentation, consolidating data from PMS, CRS, GIA/Wi-Fi, and other sources.

Empowerment:

Guests can check-in online anytime and provide details for the hotelier to tailor the guest journey;
They can customize their stay using many promotions that are offered to them;
They also can rate the services at any step of the journey – in real-time!

Watch our video and understand how we can help you improve the guest journey with our B-Guest Platform.

In the video you can see the 3 modules (Check-in, Campaigns, Ratings) we have developed for you that materialize the 2 pillars described above. The product is sold as SaaS and it comes with a vast number of integrations that are enabled through the Nonius Integration Hub (NONIUS.HUB). This “Hub” will be made available as a separate product in Q1-2020 to be used to integrate any product besides Nonius’ products.

“At Nonius we believe it’s fundamental to empower the guests, allow them to tailor their experience and to be in control at every step of the journey. We are investing in the evolution of our products with that principle in mind and we foresee that, in order to offer such power to the guest, automation is needed in its simplest forms. Also, the use of artificial intelligence, that can learn, predict and assist the guest to make every journey a memorable experience. This product will soon be further enhanced by using a combination of big data technology and cognitive computing techniques to help hoteliers to better engage with the guests.” said Leonel Domingues, Nonius Founder & CTO.

Plan een demo

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

This tool is built based on 2 main pillars: Process Automation and Guest Empowerment.

Automation:

Check-in automation integrated with major CRS/PMS vendors. Check the full list here;
Automation of email campaigns triggered by the stage of the journey the guest is on;
Automatic audience segmentation, consolidating data from PMS, CRS, GIA/Wi-Fi, and other sources.

Empowerment:

Guests can check-in online anytime and provide details for the hotelier to tailor the guest journey;
They can customize their stay using many promotions that are offered to them;
They also can rate the services at any step of the journey – in real-time!

Watch our video and understand how we can help you improve the guest journey with our B-Guest Platform.

Planifier une Démonstration

Automatice los procesos repetibles y libere su equipo para centrarse en los huéspedes con una plataforma CRM especialmente diseñada para hotel y altamente integrada que cubre todo el viaje del huésped.

Conocer a tus huéspedes es fundamental para crear una gran experiencia para ellos, pero debes saber qué hacer con ese conocimiento. Nonius proporciona una plataforma de Marketing, que ayuda a convertir esta información en acciones que realmente pueden mejorar la experiencia del huésped, aumentar la eficiencia y los beneficios del hotel al vender servicios adicionales y fidelizar a los huéspedes.

Esta herramienta fue desarrollada en base a dos pilares principales: automatización de procesos y capacitación de huéspedes.

Automatización:

Automatización de check-in integrada con los principales proveedores de CRS/PMS. Puede consultar la lista completa aquí;
Automatización de campañas de correo electrónico activadas segun la etapa del viaje en la que se encuentre el huésped;
Segmentación automática del público, consolidando datos de PMS, CRS, GIA/Wi-Fi y otras fuentes.

Capacitación:

Los huéspedes pueden registrarse en línea en cualquier momento y proporcionar detalles para que el hotel pueda personalizar su estadía;
También pueden personalizar su viaje aprovechando las diversas promociones que se les envían por correo electrónico;
Y aún pueden evaluar, en cualquier etapa del viaje, los servicios que se les prestan, ¡en tiempo real!

Vea nuestro video sobre cómo podemos ayudarlo a mejorar el viaje de sus huéspedes con nuestra plataforma de Marketing.

En el video puede ver los 3 módulos (Check-in, Campañas, Calificaciones) que desarrollamos que materializan los 2 pilares descritos anteriormente. El producto se vende como SaaS y viene con una gran cantidad de integraciones habilitadas por Nonius Integration Hub (NONIUS.HUB). Este Hub estará disponible como un producto separado en el primer trimestre de 2020 para integrar cualquier producto que no sea productos Nonius.

“En Nonius creemos que es fundamental potenciar a los huéspedes, permitirles adaptar su experiencia, tener el control en cada paso del viaje. Estamos invirtiendo en la evolución de nuestros productos con este principio en mente, y anticiparnos para ofrecer este poder a los huéspedes, se requerirá la automatización en sus formas más simples y también en el uso de inteligencia artificial para aprender, predecir y ayudar al huésped. Haga de cada viaje una experiencia memorable. Este producto pronto se mejorará aún más mediante el uso de una combinación de tecnología de big data y técnicas de computación cognitiva para ayudar a los hoteleros a interactuar mejor con los huéspedes», dijo Leonel Domingues, Fundador y CTO de Nonius.

Solicite una Demostración

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

This tool is built based on 2 main pillars: Process Automation and Guest Empowerment.

Automation:

Check-in automation integrated with major CRS/PMS vendors. Check the full list here;
Automation of email campaigns triggered by the stage of the journey the guest is on;
Automatic audience segmentation, consolidating data from PMS, CRS, GIA/Wi-Fi, and other sources.

Empowerment:

Guests can check-in online anytime and provide details for the hotelier to tailor the guest journey;
They can customize their stay using many promotions that are offered to them;
They also can rate the services at any step of the journey – in real-time!

Watch our video and understand how we can help you improve the guest journey with our B-Guest Platform.

Solicite uma demo

Empower your guests and free up your front desk

Empower your guests and free up your front desk

Mejore la experiencia del huésped y agilice su recepción

Empower your guests and free up your front desk

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

Automatice los procesos repetibles y libere su equipo para centrarse en los huéspedes con una plataforma CRM especialmente diseñada para hotel y altamente integrada que cubre todo el viaje del huésped.

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

FOLLOW US

Empower your guests and free up your front desk

Empower your guests and free up your front desk

Mejore la experiencia del huésped y agilice su recepción

Empower your guests and free up your front desk

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

Automatice los procesos repetibles y libere su equipo para centrarse en los huéspedes con una plataforma CRM especialmente diseñada para hotel y altamente integrada que cubre todo el viaje del huésped.

Automate repetitive processes and free up your team to focus on the guests, with a highly integrated CRM platform, specially designed for hotels, that covers the whole guest journey.

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