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Track streaming services usage with the new Nonius Cast Cloud Managed solution

By 19 January 2023January 31st, 2023Cast, News, Product
Use our dashboard to find out if your guests are fans of Netflix, YouTube, Disney+ and much more

To enhance service and make sure guests are always happy with the amenities offered, hoteliers can count on tracking the usage of their services. Trend analysis helps the staff identify which services are the most popular in between guests and in which circumstances they are used. It’s also an efficient way to recognize possible performance issues or incorrect usage. 

The new Nonius Cast Cloud Managed solution is the ideal tool for hotels to offer the best in-room entertainment while also having access to a detailed back office for usage monitoring. Our adoption trend technology allows staff to view how many rooms used the service at least one time during their stay and which streaming services were the most enjoyed by guests.

Nonius Cast

Our HTNG AHLA Techovation prize winner solution is flexible and can play the roles of entertainment and marketing at the same time. It’s easy-to-use frictionless pairing allows guests to quickly access the streaming service of their choice through their own mobile device. The PMS integration also permits the hotel to display a personalised welcome message and offers in the customisable Cast Portal.

Cloud Management

Analytics

Our backoffice offers 3 main analytics charts, which can consolidate usage for several or individual properties. It allows staff to track trends and shows usage of isolated apps, such as Netflix, YouTube, Spotify, Disney+ and more.

In the general chart, we chose to use percentage values since, due to PMS integration, we are able to normalise values with the occupancy, preventing sensitivity to low season or events that disrupt occupancy levels. For individual property analysis, staff will find cumulative adoption for the given time interval, as well as the number of unique guests/rooms that have used the solution.

Monitoring

The chart shows the status of the Chromecast solution in all properties, helping staff find possible anomalies, such as network irregularity or device tampering. It also offers operational status information about all installed devices, which is valuable to both our tech support team and the hotel’s IT and maintenance staff.

Monitoring

The chart shows the status of the Chromecast solution in all properties, helping staff find possible anomalies, such as network irregularity or device tampering. It also offers operational status information about all installed devices, which is valuable to both our tech support team and the hotel’s IT and maintenance staff.

Benefits

State-of-the-art backoffice with filter tool

Compatible with the Cast Controller Release 9.6.1 or above

Techovation winner solution

SAML-based authentication for any capable identity provider

Data exporting capability

“A Cloud Managed Cast solution in hotels can help improve guest satisfaction by providing them access to their preferred entertainment options, as well as allowing hotel managers to monitor and control costs associated with these services. Additionally, hoteliers can better understand their guests' viewing habits and preferences, which can be used to make informed decisions about which services to offer or promotions to run. Overall, tracking streaming services in hotels can help hotels provide better service to guests while also improving their bottom line.”

Pedro SilvaTV/CAST Product Unit Director at Nonius
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