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Cloud or On-premise Voice Solution

for Hotels

Seamless, secure and future ready solution for your hotel phone system.

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Flexible Solutions to Match Your Unique Business Needs

Cloud

Cost-Effective
Technology Compliance with Hotel Brand Standards

Explore the Cloud Solution

On Premises

Frontdesk & Backoffice
Services for Reception, Backoffice, Spa, Restaurant, Gym…

Explore the On Premises Solution

Cloud-Based Communication System

Nonius Voice Cloud Architecture

Our cloud voice solution combines the robust features of an on-premises PBX telephone system with the streamlined simplicity of cloud-based communication. Ideal for modern hotels or groups transitioning to cloud systems, the Nonius Voice Cloud PBX serves as the central hub, handling all internal and external calls.

To facilitate smooth integration with your Property Management System (PMS), we utilize the Nonius Hub — a powerful “translator” capable of interfacing with over 100 PMSs. This ensures your cloud voice system communicates effectively across all hotel operations.

Nonius Voice AI Receptionist

Leverage the power of OpenAI with our AI Receptionist, integrated seamlessly into the Nonius Voice Cloud. This innovative feature is more than just a digital assistant — it’s a comprehensive guest voice solution that enhances guest experiences while optimizing hotel operations.

Explore more about the AI Receptionist to stay ahead in hospitality innovation.

24/7 Guest Engagement

Automatically answers guest calls, ensuring uninterrupted service.

Multilingual Capabilities

Responds to guests in multiple languages, offering a personalized experience.

Seamless Integration

Works smoothly  with the Nonius Voice Cloud, integrating with your existing systems.

Scalable and Customizable

Tailor responses and workflows to match your hotel’s brand and operational needs.

Strategic Partnerships for a Complete Communication Suite

We collaborate with leading providers to offer a top-tier cloud voice service, including DID numbers, SIP trunking, and both international and local voice termination. Our scalable, reliable, and cost-effective solution ensure your hotel’s communication system is always up-to-date and efficient.

Europe

Czech

Preferred Partner

France

Preferred Partner

Germany

Preferred Partner

Italy

Preferred Partner

Portugal

Preferred Partners

Spain

Preferred Partner

Supported Partners

Sweden

Preferred Partner

United Kingdom

Preferred Partner

North America

Asia

Canada

Preferred Partner

Mexico

Preferred Partner

United Arab Emirates

Preferred Partner

Asia

United Arab Emirates

Preferred Partner

*other countries to be announced soon

On-Premises Communication System

Hotel phone system

On-premises IP-PBX

For hotels that prefer a traditional setup, the Nonius On-Premises Voice Solution offers a reliable and powerful IP-PBX system designed specifically for hospitality. This cost-effective solution provides modern features while allowing complete control over your infrastructure.

With a single, robust appliance, the system offers flexibility in the number and type of ports, making it easy to reuse existing analog room phones. It’s an ideal replacement for end-of-life PBX systems, providing a quick return on investment through reduced support contract costs.

Key features for your new Hotel Phone System

Features Nonius Voice Cloud Nonius Voice On-premises
Multi-tenant PBX function
QR Code Provisioning
Voicemail Configuration/IVR/Caller ID
Contacts & Directory Feature Services
Call Flow Control
Reports, Call Detail Records & Recordings
Softphone Client Support ✔ (*)
On-premises PMS Interface Integration
Cloud PMS Interface Integration
Hotel Guest Features: manage and bill guest calls and credit, tailor the language on displays, support staff entering room status
Group Routing
End points Provisioning
SIP Trunk Provisioning ✔ (***)
Disaster Recovery & Redundancy ✔ (**)
Analogue handset compatibility
Support for E1/T1
Video conferencing
Fax server
Call Centre Dashboard (QueueMetrics)
Microsoft 365 integration (requires 3rd party gateway)

(*) to work outside the property requires a Session Border Controller (SBC)

(**) redundancy supported by hot standby appliance

(***) SIP trunk to be acquired by property and dependent on local carrier

We partner with leading hotel phone vendors to ensure compatibility

Trusted by Leading Hotels Worldwide

Our team worked closely with Nonius to achieve successful results in the opening of the One Hundred Shoreditch hotel. The solutions we chose are exactly what we had in mind when we envisioned a modern and innovative hotel in one of the coolest neighbourhoods in London. We are very confident that our guests will enjoy the convenience and comfort that the One Hundred Shoreditch has to offer.

Mark HeyburnHotel Manager at the One Hundred Shoreditch

This was a challenging project of infrastructure and technological transformation, that was needed to meet our guests’ expectations. We highlight the IP telephony solution integrated with our system, the interactive HD TV that enhances communication between hotel and guests, such as: a promotion, an ad or just a simple break down of the current state of the guests billing. We wish this to be a prosper and lasting partnership, thank you Nonius!

Nicolas ChamiExecutive Director of Praia Ipanema Hotel

In the case of the partial renovation of our mountain hotels, we decided to trust the Nonius team. The team perfectly knew how to advise and guide us on our phone system implementation.

Marie-Lys ManificatProject Manager at Alp’Azur Hotels

In the past years, we have renovated the entire property including the upgrade of all IT to state-of-the-art equipment. With this it was natural for us to look for a user friendly, yet advanced system for our guests to enjoy. It felt very natural to choose Nonius’ system.

Tomas TegforsGeneral Manager at Hotell Reisen

Would you like to upgrade your hotel communication?

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Frequently Asked Questions

What is the difference between Nonius Voice Cloud Solution and Nonius Voice On-Premises Solution?

The Nonius Voice Cloud Solution is hosted and managed by Nonius in the cloud, offering easy scalability, reduced on-site hardware, and minimal IT maintenance. The On-Premises Solution, on the other hand, is installed locally. However, the best choice depends on the specific needs, goals, and circumstances of each hotel or hotel chain.

What devices are compatible with your system?

Our Voice Solution works seamlessly with a wide range of third-party phones, such as: Bittel, Grandstream, V-Tech, Snom, etc.

What is the setup time for Nonius Voice Cloud compared to the on-premises solution?

The cloud setup is generally quicker as there is no physical hardware installation required.

Can I use my existing analogue phones with the on-premises solution?

Yes, you can keep your existing guest room analogue phones while migrating to the Nonius Voice Solution.

How does the call quality of Nonius Voice Cloud compare to traditional on-premises systems?

Given its digital nature, the cloud solution generally offers clearer and more consistent call quality, especially when utilising high-quality handsets and reliable internet connections.

How does Nonius Voice Cloud integrate with existing PMS and other in-house systems?

Nonius Voice Cloud seamlessly integrates with your current systems using the Hub Integration Server, which is already a cloud service.

How does Nonius Cloud technology benefit my property?

Our cloud technology lowers capital expenses (CAPEX), improves operational efficiency, eliminates the need for on-site hardware, and contributes to a reduced carbon footprint.

Can I monitor and improve contact centre operations?

Yes, our voice system integrates with QueueMetrics, offering real-time wallboards, live alarms, and monitoring options to manage contact centre processes and improve productivity.

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