As an approved technology partner of NH Hotel Group, Nonius was selected to equip nhow Marseille with a comprehensive suite of guest-facing technology solutions, enhancing the guest experience and optimising hotel operations.
Located in one of the Mediterranean’s most stunning bays, nhow Marseille is an iconic property under the NH Hotel Group, part of Minor Hotels. Renowned for its unique blend of modern design and traditional charm. Overlooking the Frioul Islands and the Chateau d’If, this hotel is not only a haven for leisure travellers but also a premier destination for business events, offering one of the largest meeting and event venues in Marseille.
The challenge
nhow Marseille decided to upgrade its in-room entertainment and communication systems to meet the ever-increasing demands of modern travellers. However, the hotel faced a significant challenge of implementing these upgrades without disrupting day-to-day operations and guest experience. The existing systems had to remain functional throughout the installation process, ensuring uninterrupted service for guests during the transition.
The solutions installed
To address these challenges, Nonius deployed a comprehensive suite of solutions, carefully planned and executed to ensure a smooth implementation:
Interactive TV: Installed on Samsung TVs, it features a high-definition interface that aligns with the hotel’s brand standards, offering guests flexible options for content, information, and entertainment.
Cast: Guests can now stream their personal content directly from their devices to the in-room TVs, allowing them to watch their favourite series and movies using their own content provider subscriptions, mimicking the home experience.
Headend: Delivers a wide selection of free-to-air and operator TV channels, ensuring guests have a carefully selected set of live TV channels available while optimising the hotel’s operational cost.
Digital Signage: The meeting rooms area is equipped with 12 TV screens serving 14 meeting rooms. These screens deliver real-time updates on events, meeting schedules, and hotel promotions, ensuring guests stay informed and engaged.
Network Infrastructure: Upgraded with cloud-managed Cambium Switches and integrated with the existing SFR Wi-Fi equipment, ensuring a reliable and high-performance connectivity infrastructure to support the multiple IP solutions installed, without compromising the Guest Wi-Fi service across the property.
The Results
The project was executed successfully, with Nonius solutions integrated seamlessly without any disruption to the hotel’s operations. The old system was phased out smoothly, allowing the hotel to maintain its high standard of guest service throughout the migration.
Benefits for Guests
- Enhanced Entertainment: The new IPTV and Cast solutions provide guests with a wide variety of entertainment options, allowing them to enjoy their favourite content with ease.
- Improved Connectivity: With the upgraded network infrastructure, guests benefit from fast and reliable Internet access, essential for both leisure and business activities.
- Streamlined Information Access: The digital signage screens offer guests real-time updates and information, enhancing their overall experience and convenience.
Benefits for the Hotel
- Seamless Upgrade: nhow Marseille successfully upgraded its technology systems without any service interruption, ensuring continuous guest satisfaction.
- Scalable Networks Infrastructure: The new network infrastructure supports multiple technology solutions, reducing operational costs and providing the capacity to support future technology applications.
- Operational Efficiency: The comprehensive suite of Nonius solutions optimises the total cost of ownership, simplifies and automates multiple communications with guests.
Local Expertise and 24/7 Support from Nonius Marseille
This project was installed by our local team at Nonius France, executed by the Marseille office, ensuring a smooth and efficient deployment tailored to the hotel’s needs. Our team now provides 24/7 support, both locally and remotely, guaranteeing that the hotel’s digital solutions operate flawlessly at all times.
"We are proud to have partnered with nhow Marseille on this project, bringing our expertise in hospitality technology to one of the most iconic hotels in the region. Our local team in Marseille delivered a seamless installation, and we are committed to providing continuous support to ensure that the hotel's digital solutions exceed guest expectations and enhance overall operations."
Patrick Louis AiraudiDirector Nonius France
"Thank you to the Nonius team for the successful deployment of the IPTV solution at nhow Marseille. We appreciate their ongoing support and remain in close contact with their responsive technical service team for any potential issues."
Thierry Guyard-GravierMaintenance Manager at nhow Marseille
