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Nonius and HBD Group establish a technology partnership

HBD hotels in Sao Tome and Principe receive Nonius’ guests technology: Internet, TV, Voice and Switching.

Nonius and HBD Group, one of the most prominent hotel groups in Sao Tome and Principe, are working together to equip its hotels with the latest and the most advanced guest technology.

HBD Group has 3 hotels on the Principe island: the Bom Bom Island Resort, the Roça Sundy hotel, and the Sundy beach resort, the island’s first 5-star resort. In Sao Tome island, HBD Group operates the Omali Lodge hotel.

The solutions implemented by HBD, in partnership with Nonius, includes centralized datacenter that serves all hotels on Principe island, taking advantage of a shared infrastructure: centralized management, shared resources, and reduced operating costs.

The datacenter and the hotels are connected via fiber optics, which offer the following products and services:

Network infrastructure

The network infrastructure is based on industrial switching, taking into account the location and characteristics of the hotels, where the climatic conditions are demanding. Nonius provided most of the inherent equipment needed for the communication infrastructure such as switches, racks, and other components.

GIA / Wi-Fi

Guest Internet access management system allows a secure and high-speed connection throughout hotels facilities thanks to the latest generation IEEE 802.11ac Wi-Fi standard, culminating in full wireless coverage. Guest Internet access management is made possible by the Nonius’ GIA appliance.

TV

Nonius delivered a complete solution including Connect TVs and management appliances. This product allows a unique guest experience by offering different entertainment options and access to the best high quality and engaging content.

Voice

The voice solution deployed is based on IP technology and it is specially designed for hospitality. It includes IP telephones and Nonius’ IP-PBX, the core of this solution, which allows PMS  integration. It provides services such as billing, voicemail, wake-up call, room status update (e.g. housekeeping and mini-bar), and activation/deactivation of outbound calls from the room on check-in/check-out. Billing rates can be defined on-demand and detailed reports are available for guest and hotel staff telephone usage.

Services

Nonius lead this project and was in charge of all the solutions planning and installation at the hotels.

Nonius Technical Support is available 24/7/365 and has an operation center that provides monitoring and proactive maintenance.

Nonius Cloud Dashboard is available for the products used by guests. It provides real time alerts, usage statistics and ROI / KPIs reports. This tool is designed for the hotel group and staff and offers a personalized view of relevant information to maximize operation.

Hotel phone system dashboard

“I would like to point out that it was a great pleasure to work with the Nonius team. The choice of Nonius as a partner proved to be the right choice to handle the challenges that are enherient with emerging markets like São Tomé and Príncipe. Together we are building a new hightech hotel concept for the Islands. Being pioneers, we needed to get this right the first time, and in fact our initial venture is a major success. Clearly, HBD relies on Nonius to continue to innovate and by working closely on the development of a mobile application to raise the bar for guest experience.”

Alexandre PiresIT Manager at HDB Group

“I am truly proud of the work that we and HBD have been able to accomplish. We are looking forward to future joint projects. I am convinced that Nonius products and services surpasses the quality level and expectations for hotels. Guests who visit a hotel with Nonius technology, can see and experience the difference.”

Ricardo RochaNonius Business Development Director for Africa

Hotéis do Grupo HBD em São Tomé e Príncipe recebem tecnologia Nonius para hóspedes: Internet, TV, Telefonia e Switching.

A Nonius e o Grupo HBD, um dos mais importantes grupos hoteleiros em São Tomé e Príncipe, estão a trabalhar em conjunto com o objectivo de equipar os hotéis do grupo com a mais recente e avançada tecnologia para hóspedes.

O Grupo HBD detém na ilha do Príncipe, o Bom Bom Island Resort, o hotel Roça Sundy, e o resort de praia Sundy, o primeiro 5-estrelas da ilha. Em São Tomé detém o hotel Omali Lodge.

A solução implementada pela HBD em parceria com a Nonius incluiu a construção de um datacenter central que serve todos os hotéis da ilha do Príncipe tirando partido dos benefícios de uma infraestrutura partilhada: gestão centralizada, partilha de recursos e redução de custos operacionais.

A ligação do datacenter com os hotéis é através de fibra óptica e permite disponibilizar os seguintes produtos e serviços:

Infraestrutura de rede

A infraestrutura de rede tem por base switching industrial, tendo em conta as características e a localização dos hotéis, onde as condições climáticas são exigentes. A Nonius forneceu a maioria dos os elementos inerentes a esta infraestrutura como switches, bastidores e seus componentes.

GIA / Wi-Fi

O sistema de gestão do acesso à Internet para hóspedes permite um acesso seguro e de alta velocidade em todos os locais dos hotéis graças à cobertura total Wireless no padrão IEEE 802.11ac. A gestão do acesso à Internet é feita pela appliance da Nonius.

TV

A Nonius forneceu uma solução completa incluindo Connect TVs e a appliance de gestão. Este produto permite oferecer uma experiência única aos hóspedes ao disponibilizar várias opções de entretenimento e acesso a conteúdos de elevada qualidade e interesse.

Voice

solução de voz implementada assenta em tecnologias IP e é especialmente desenvolvida para hotelaria. Os telefones fornecidos são IP e o core desta solução é o IP-PBX da Nonius que possui de base a capacidade de integração com o PMS do Hotel para a taxação, voice mail, serviço de despertar, atualização de estado do quarto (limpeza e mini-bar) e ativação/desativação no ato do check-in/check-out. Permite a definição das tarifas e o registo detalhado das chamadas efetuadas tanto dos hóspedes como do staff.

Services

A Nonius foi responsável por todo o planeamento e instalação dos produtos nos hotéis. O serviço de apoio técnico da Nonius está disponível 24/7/365 e possui um centro de operações para monitorização e manutenção proativa.
Está ainda disponível o Nonius Cloud Dashboard com status dos produtos utilizados pelos hóspedes em tempo real, alertas, estatísticas de uso e ROI/KPIs. Uma ferramenta dedicada ao grupo hoteleiro e ao pessoal dos hotéis que oferece uma visão personalizada sobre informações relevantes para a operação dos mesmos.

Hotel phone system dashboard

“Gostaria de salientar que foi um enorme prazer trabalhar com a equipa da Nonius. A escolha da Nonius como parceiro de criar no mercado emergente de São Tomé e Príncipe, as primeiras unidades hoteleiras a fornecer este tipo de serviço, foi de facto a mais acertada. Claramente a HBD conta com a Nonius para continuar a inovar neste segmento e conta trabalhar de forma muito próxima no desenvolvimento da aplicação móvel para aumentar a experiência dos hóspedes nas nossas unidades hoteleiras.”

Alexandre PiresIT Manager da HDB Group

“Estou verdadeiramente orgulhoso do trabalho que nós e a HBD fomos capazes de realizar e estamos ansiosos para co-projetos futuros. Estou convicto que a Nonius supera globalmente o nível de qualidade da tecnologia nos hotéis e que os hóspedes que visitam um hotel com tecnologia Nonius, vêem e experimentam a diferença.”

Ricardo RochaDiretor de Business Development para África da Nonius

Los hoteles de HBD en Santo Tomé y Príncipe incorporan la tecnología para huéspedes de Nonius: Internet, TV, Voz y Switching.

Nonius y HBD Group, uno de los grupos hoteleros de referencia de Santo Tomé y Príncipe, están trabajando juntos para equipar a los hoteles del grupo con la última y más avanzada tecnología.

El Grupo HBD tiene 3 hoteles en la isla de Príncipe: el Bom Bom Island Resort, el hotel Roça Sundy y el Sundy beach resort, el primer complejo 5 estrellas de la isla. En la isla de Sao Tome, HBD Group tiene el hotel Omali Lodge.

La solución tecnológica implementada por HBD en asociación con Nonius incluye un unico centro de proceso de datos central que sirve a todos los hoteles en la isla de Príncipe, aprovechando una infraestructura compartida con: administración centralizada, uso compartido de recursos y costes operativos reducidos.

La conexión entre el centro de datos y los hoteles se realiza a través de fibra óptica y permite ofrecer las siguientes productos y servicios:

Infraestructura de red

La infraestructura de red se dimensionado, teniendo en cuenta las características y la ubicación de los hoteles, donde las condiciones climáticas son exigentes. Nonius ha proporcionado la mayoría de los elementos inherentes a esta infraestructura, como switches, racks y otros componentes.

GIA / Wi-Fi

El sistema de gestión de acceso a Internet para huéspedes permite una conexión segura y de alta velocidad en todas las instalaciones de los hoteles gracias a la cobertura inalámbrica completa del estándar IEEE 802.11ac. La gestión del acceso a Internet se realiza mediante el dispositivo de Nonius.

TV

Nonius proporcionó una solución completa que incluye Connected TVs y dispositivos de control. Este producto permite una experiencia única al ofrecer diferentes opciones de entretenimiento y acceso a contenido interesante y de alta calidad.

Voz

La solución de voz implementada se basa en la tecnología IP y está especialmente diseñada para la hotelería. Incluye teléfonos IP y IP-PBX de Nonius, el núcleo de esta solución, permite la integración de Hotel PMS proporcionando servicios tales como facturación, correo de voz, llamada despertador, actualización del estado de la habitación (como por ejemplo el servicio de limpieza y el estado del minibar) y activación / Desactivación de llamadas salientes desde la sala en el check-in / check-out. La facturación de tarifas puede ser definida en demanda y detallada los informes están disponibles para el invitado y el uso de teléfono de personal del hotel.

Servicios

Nonius ha estado a cargo de la planificación e instalación de todas las soluciones tecnológicas en los hoteles.
El Soporte Técnico de Nonius está disponible las 24 horas, los 365 días del año, y cuenta con un centro de operaciones que proporciona mantenimiento proactivo y de monitoreo.
Nonius Cloud Dashboard también tiene disponible el estado para los productos utilizados por los huéspedes. Proporciona alertas en tiempo real, estadísticas de uso y reportes de ROI / KPI. Esta herramienta está dedicada al grupo de hoteles y al personal, ofreciendo una vista personalizada de la información relevante para maximizar su funcionamiento.

Hotel phone system dashboard

«Me gustaría señalar que ha sido un gran placer trabajar con el equipo de Nonius. La elección de Nonius como socio para crear en el mercado emergente de Santo Tomé y Príncipe, las primeras unidades hoteleras en proporcionar este tipo de servicio, fueron un gran exito. Claramente, HBD confía en que Nonius continúe innovando en este segmento y actualmente está trabajando estrechamente en el desarrollo de la aplicación móvil, para aumentar la experiencia de los huéspedes en nuestra cadena hotelera.».

Alexandre PiresDirector de IT del HDB Group

«Estoy realmente orgulloso del trabajo que hemos logrado con HBD y esperamos futuros proyectos conjuntos. Estoy convencido de que Nonius supera el nivel de calidad de la tecnología esperada en los hoteles y que los huéspedes que visitan un hotel con la tecnología Nonius pueden ver y experimentar la diferencia.»

Ricardo RochaDirector de Desarrollo Empresarial de Nonius para África

HBD hotels in Sao Tome and Principe receive Nonius’ guests technology: Internet, TV, Voice and Switching.

Nonius and HBD Group, one of the most prominent hotel groups in Sao Tome and Principe, are working together to equip its hotels with the latest and the most advanced guest technology.

HBD Group has 3 hotels on the Principe island: the Bom Bom Island Resort, the Roça Sundy hotel, and the Sundy beach resort, the island’s first 5-star resort. In Sao Tome island, HBD Group operates the Omali Lodge hotel.

The solutions implemented by HBD, in partnership with Nonius, includes centralized datacenter that serves all hotels on Principe island, taking advantage of a shared infrastructure: centralized management, shared resources, and reduced operating costs.

The datacenter and the hotels are connected via fiber optics, which offer the following products and services:

Network infrastructure

The network infrastructure is based on industrial switching, taking into account the location and characteristics of the hotels, where the climatic conditions are demanding. Nonius provided most of the inherent equipment needed for the communication infrastructure such as switches, racks, and other components.

GIA / Wi-Fi

Guest Internet access management system allows a secure and high-speed connection throughout hotels facilities thanks to the latest generation IEEE 802.11ac Wi-Fi standard, culminating in full wireless coverage. Guest Internet access management is made possible by the Nonius’ GIA appliance.

TV

Nonius delivered a complete solution including Connect TVs and management appliances. This product allows a unique guest experience by offering different entertainment options and access to the best high quality and engaging content.

Voice

The voice solution deployed is based on IP technology and it is specially designed for hospitality. It includes IP telephones and Nonius’ IP-PBX, the core of this solution, which allows PMS  integration. It provides services such as billing, voicemail, wake-up call, room status update (e.g. housekeeping and mini-bar), and activation/deactivation of outbound calls from the room on check-in/check-out. Billing rates can be defined on-demand and detailed reports are available for guest and hotel staff telephone usage.

Services

Nonius lead this project and was in charge of all the solutions planning and installation at the hotels.

Nonius Technical Support is available 24/7/365 and has an operation center that provides monitoring and proactive maintenance.

Nonius Cloud Dashboard is available for the products used by guests. It provides real time alerts, usage statistics and ROI / KPIs reports. This tool is designed for the hotel group and staff and offers a personalized view of relevant information to maximize operation.

Hotel phone system dashboard

“I would like to point out that it was a great pleasure to work with the Nonius team. The choice of Nonius as a partner proved to be the right choice to handle the challenges that are enherient with emerging markets like São Tomé and Príncipe. Together we are building a new hightech hotel concept for the Islands. Being pioneers, we needed to get this right the first time, and in fact our initial venture is a major success. Clearly, HBD relies on Nonius to continue to innovate and by working closely on the development of a mobile application to raise the bar for guest experience.”

Alexandre PiresIT Manager at HDB Group

“I am truly proud of the work that we and HBD have been able to accomplish. We are looking forward to future joint projects. I am convinced that Nonius products and services surpasses the quality level and expectations for hotels. Guests who visit a hotel with Nonius technology, can see and experience the difference.”

Ricardo RochaNonius Business Development Director for Africa