We are launching a new portal to give our customers easy and real-time access to the status of the support requests and more easily provide feedback
In a continuous effort to improve our customer service department and invest in tech support tools, Nonius is proud to announce the launch of our Customer Portal.
The web-based interface allows clients to create, access and manage their support requests, view the status of their tickets and communicate with the support team.
The portal provides real-time status increasing even further the transparency of our service times, allowing us to offer greater support efficiency and team collaboration.
Create a ticket
You can call use or email like in the past, but you can also now use your portal for creating tickets.
Easily create a ticket on the client portal where you can have one or several hotels associated with your account. In the ticket submission page, insert information such as the subject, product related to the issue and priority. If needed, you can also attach a file to the ticket. After completing the online form, a support agent will contact you as soon as possible.
Provide feedback along the way
Throughout the process of ticket resolution, make sure to rate and comment on the assistance of our support team. Real-time ratings make up our Customer Happiness index, which allows us to follow up on bad reviews with the purpose to keep improving our service.
Provide feedback along the way
Throughout the process of ticket resolution, make sure to rate and comment on the assistance of our support team. Real-time ratings make up our Customer Happiness index, which allows us to follow up on bad reviews with the purpose to keep improving our service.
View your tickets status
Have access in real-time to the status of the tickets you have opened, resolution times, whom they are assigned to.
Our team
On the other side of this portal and handling your requests is a team that headed by Global Director Nelson Faria. He leads our Customer Services department includes NOC teams spread through different countries all over the world, offering 24/7 remote technical support and assistance.
How to get access to the portal
The Customer Portal will be available to clients via invitation and all current and future clients interested in accessing the platform can request a login. Any questions should be directed to [email protected].
“As the Customer Services Director at Nonius, I've always wanted a platform that would enable me to provide efficient and effective customer support. I am pleased to report that this portal has proven to be a game changer for our team. The platform has an easy-to-use interface, which allows our agents to handle multiple customer queries at the same time. We saved a lot of time by being able to create custom workflows and automate repetitive tasks, which allowed us to focus on more pressing issues. Reporting and analytics features have also been helpful in measuring our performance and identifying areas for improvement.
Nelson FariaCustomer Services Director at Nonius
This new tool has been an excellent investment for our customer care operations.”
