Simplifying Guest Experience with Enhanced Reservation Search Options and Frictionless Onboarding on Web or Native App.
Do your guests often face difficulties to find their bookings?
Finding reservations has never been easier with Nonius Mobile latest update, designed to enhance guest satisfaction and streamline hotel operations. We are thrilled to introduce multiple methods for searching reservations, ensuring a hassle-free experience for your guests:
- Reservation Number + Last Name
- Name + Check-in/Check-out Dates
- Email + Name and Dates
- Phone + Name and Dates
- ID Number + Name and Dates
In addition to these versatile search options, we have integrated advanced mechanisms to reduce friction:
- Ignore Special Characters
- Fuzzy Search
- Allow Incomplete Names
These innovations significantly reduce the chances of guests facing errors when searching for their reservations, ensuring a smooth onboarding experience through our web or native app. Say goodbye to guest frustration and hello to a seamless start to their journey with Nonius Mobile!
Increasing Adoption and Stickiness of the App
To ensure the continued success and widespread adoption of your guest app, we are constantly investing in improvements. Here are several strategies designed to make the app indispensable to your guests:
- User-Friendly Design: Our intuitive interface makes navigation a breeze, encouraging frequent use.
- Easy Communication: Guests can reach out to the hotel team anytime using the in-app chat feature.
- Service Requests: Enable easy requests for housekeeping, room service, and maintenance.
- Mobile Check-in/Check-out: Allow guests to check in and out through the app, bypassing the reception if using a digital key.
- In-Room Dining: Guests can easily browse the menus in the app and place their orders.
- Personalised Notifications: Timely alerts about upcoming reservations, exclusive offers, and local attractions keeping guests engaged.
- Loyalty Program Integration: Seamlessly integrate your hotel’s loyalty program, offering rewards and incentives for using the app. Contact us for more information on integration.
- Smart Room Controls: Allow guests to control room temperature, lighting, and entertainment systems from the app.
- City Guides: Provide comprehensive guides to local attractions, dining, and events.
- In-Hotel Events: Promote and allow requests for in-hotel events and activities.
- External Activities: Partner with local businesses to offer booking for tours, activities, and experiences.
By focusing on these areas, the app attracts new users and keeps them coming back, creating a loyal user base and enhancing the overall guest experience. Embrace the future of hospitality with Nonius Mobile and enhance your guests’ experience today!
“I'm excited to share our latest update designed to simplify the guest experience. Our new reservation search options make it easier than ever for guests to find their bookings using various methods like reservation number, name, email, phone, or ID number. This ensures a hassle-free start to their stay. We've also added features like ignoring special characters and fuzzy search to further reduce any friction. Whether guests use our web or native app, they'll enjoy a smooth and seamless onboarding experience. To keep enhancing guest satisfaction, we’re constantly improving our app. Our intuitive design, in-app chat, mobile check-in/check-out, and other features ensure guests have everything they need at their fingertips. These enhancements not only attract new users but also keep them coming back, fostering loyalty and elevating the overall guest experience. We're committed to helping hotels provide an exceptional experience for their guests.”
Manuel LimaNonius Mobile Business Unit Director
