We have a specialised 24/7 in-house NOC (Network Operation Centre), providing technical support, maintenance, proactive monitoring and remote problem resolution, before the hotel operations and guest satisfaction are affected.
We have a high installation capacity and a growing customer service team, so we deliver a fast and efficient response with multilingual support to our clients. We also guarantee:
- Helpdesk to hotel staff and guests
- Technical support to the staff at the property
- Advanced replacement Management
- Routine systems Backup and Restore
- Remote monitoring and maintenance
- Access authentication password changes
- Upgrades and Security patches roll out
- Asset Inventory Management
- Configuration Management
- Service Level Management
- Monitoring of integrations with 3rd Party (PMS, ISP Router, others)
- Reporting (Call and ticket stats, Usage, Device and Bandwidth report)
On-site technical support
Our Subsidiaries and Service Partners are ready to provide remote or local support on demand wherever you need us!
How does our customer service work?
Specialised support for each solution
We’re here to help you!
Our customer service team is available 24/7/365 and is ready to help you, whether you need assistance or dedicated support.
Customer Success
Rely on our Customer Services organisation to help you. How can you reach us? By phone, email or web form.
Contact UsTechnical Assistance
Thanks to our technical team and certified service partners, we provide local support on demand in several countries.
Request supportCustomer Success
Rely on our Customer Services organisation to help you. How can you reach us? By phone, email or web form.
Contact UsTechnical Assistance
Thanks to our technical team and certified service partners, we provide local support on demand in several countries.
Request supportCustomer Success
Rely on our Customer Services organisation to help you. How can you reach us? By phone, email or web form.
Contact UsTechnical Assistance
Thanks to our technical team and certified service partners, we provide local support on demand in several countries.
Request support