What are our services?
Remote Technical Support
Our technical support is covered by an in-house specialised 24/7 NOC team with highly skilled technical staff. A team with a mission to have all systems always ready for guests to use and assist the hotel operations at any time.
Count on us for the following:
- Helpdesk to hotel staff and guests
- Technical support to the staff at the property
- Advanced replacement Management
- Routine systems Backup and Restore
- Remote monitoring and maintenance
- Access authentication password changes
- Upgrades and Security patches roll out
- Asset Inventory Management
- Configuration Management
- Service Level Management
- Monitoring of integrations with 3rd Party (PMS, ISP Router, others)
- Reporting (Call and ticket stats, Usage, Device and Bandwidth report)
Besides full-time remote assistance, we are also able to provide field services on demand through the engineers we have in our fully owned subsidiaries or our trusted certified partners.